Job Description: Order Fulfillment Coordinator

As an Order Fulfillment Coordinator, you play a pivotal role in ensuring the seamless execution of customer orders. This multifaceted position encompasses various critical responsibilities aimed at enhancing the customer experience and optimizing the order processing workflow. Your dedication to providing exceptional customer service, meticulous attention to detail, adept multi-tasking abilities, sense of urgency and unwavering professionalism are paramount to the success of this role.

Key Responsibilities:

1. Order Coordination and Customer Service: You will receive and review orders from the sales team and proactively communicate with all relevant stakeholders to ensure accurate and timely order processing. As a central point of contact, you will provide exceptional customer service by addressing inquiries, resolving issues, and keeping stakeholders informed about their orders.

2. Inventory Management: You will maintain and manage finished goods inventory, ensuring adequate stock levels to fulfill customer orders promptly. Your attention to detail is critical to maintaining accurate records and fulfilling orders promptly.

3. Order Entry and Processing: Accurate input of sales orders into specialized software is essential. You will manage the order lifecycle from entry to fulfillment, ensuring precision and efficiency.

4. Order Picking and Packaging: Your role includes executing order picking and packaging operations with meticulous attention to detail, ensuring that orders are accurately assembled, securely packed, and prepared for shipping. Additionally, you will take responsibility for timely drop-offs of last-minute orders to FedEx drop-off locations when orders are completed after the scheduled FedEx pickup.

5. Communication Hub: A core responsibility is to act as a central point of contact for the sales team, providing timely updates on order status, delivery schedules, and addressing any potential delays.

6. Issue Resolution: Your adept problem-solving abilities will be essential for troubleshooting and efficiently resolving shipping and inventory-related issues. Your professionalism in handling challenges is key to maintaining the efficiency and integrity of the order fulfillment process.

Qualifications:

• Proven experience in order processing, inventory management, or a related field.
• Strong organizational skills and meticulous attention to detail to maintain accurate records and fulfill orders promptly.
• Effective communication skills for liaising with sales teams, customers, and addressing issues.
• Proficiency in using order management and shipping software.
• Exceptional multi-tasking abilities to manage various responsibilities simultaneously.
• Commitment to maintaining high levels of customer satisfaction and professionalism in all interactions.

Your commitment to customer service, attention to detail, multitasking, and professionalism will be instrumental in delivering an outstanding customer experience while ensuring efficient order processing and fulfillment.