The Product Investigator I will be responsible for investigating BioHorizons customer product complaints to identify potential and actual root causes and/or product failure modes, logging the data from investigation activities and results into the Complaint Management Database, and assisting in the trending of investigation activities and results, while following the company's documented Quality Management System procedures and requirements. 

The responsibilities of this position include, but may not be limited to the following:

• Function as point of contact for processing customer complaints with internal customers in accordance with company procedures, work instructions and any applicable regulatory requirements.
• Assists and advise internal customers with the proper techniques of handling customer complaints.
• Develop and maintain internal department relationships for processing customer complaints in accordance with company procedures and work instructions.
• Perform a quality review of any Customer complaint records in accordance with company procedures and work instructions.
• Evaluate reported complaint investigations in accordance with company procedures and work instructions.
• Document and update company databases connected to applicable product complaint investigations.
• Enter and transmit medical device product information into US FDA system in accordance with company procedure and work instructions to meet regulatory requirements.
• Perform a review of company available inventory in support of the stock check process under the complaints management system.
• Perform general office duties including but not limited to data entry, copying, filing, scanning, and labeling of Customer Complaint and Quality Systems Records in accordance with company procedure and work instructions.

The ideal candidate for this position will possess the following qualifications:

• High School Diploma Required
• Associates Degree preferred
• 3 years general office experience
• One year’s experience in a documentation or records management role or function required
• Strong attention to detail required
• Microsoft Office Suite required including Outlook, Word, and Excel

Benefits:

• 2 comprehensive medical plan options to choose from available the first of each month following your date of hire
• Flexible Spending Account or HSA Account available
• Vision Benefits
• Company paid Dental Insurance for employee and dependents
• Wellness Plan
• 401k with 5% matching
• Generous PTO plan including 11 paid holidays, 2 Floating Holidays and Community Service Hours
• Company paid Short Term Disability
• Long Term Disability
• Company provided Life Insurance
• Paid Parental Leave
• Casual Dress Code
• Social events for employees and family

Henry Schein, Inc. is an Equal Employment Opportunity Employer and does not discriminate against applicants or employees on the basis of race, color, religion, creed, national origin, ancestry, disability that can be reasonably accommodated without undue hardship, sex, sexual orientation, gender identity, age, citizenship, marital or veteran status, or any other legally protected status.

Please note that any offer of employment made by BioHorizons is contingent upon the successful completion of a pre-employment background investigation to include a pre-employment drug screen.