Position: Fulfillment Coordinator/ Shipping & Receiving Clerk

Guaranteed Start Date of Monday, June 3rd 2024. The successful candidate chosen for this role must be able to start on this date.

About MedixSafe:

MedixSafe is a growing company which provides secure access and verifiable controls over narcotics, keys and other vital equipment. We provide solutions to protect narcotics or vital assets onboard an ambulance, fire truck, or inside a veterinary clinic. MedixSafe was recently bought by Bioconnect Inc. headquarted in Toronto, Canada. BioConnect offers a highly scalable, enterprise-grade biometrics-based solutions for the enterprise market. BioConnect and MedixSafe have been strategic partners, with BioConnect providing MedixSafe the biometric technology for its safes, for the past 7 years making this a natural fit.

MedixSafe has a team of forward thinking, self-fuelled, relentlessly passionate and centered around unbeatable customer service.

What you’ll do:

MedixSafe is looking for a highly organized, independently motivated, resourceful individual with the ability to prioritize and excel in a fast-paced environment. Some of the main tasks of the Operations coordinator are ensuring customers receive their products in a timely and efficient manner, data entry, reviewing orders for accuracy, shipping, managing warranty products and office management tasks. The ideal candidate will be competent in prioritizing, working with little supervision and must be self-motivated and trustworthy. The operations coordinator ensures accurate order fulfillment and contributes in driving sustainable growth, while being an excellent team player, with a positive can-do attitude and strong collaboration skills.

Key Responsibilities/Requirements:

• Answer and transfer inbound phone calls Respond to customer email inquiries and requests
• Assist Sales in triaging leads and processing opportunities
• Resolve administrative problems and inquiries
• Managing shipping, tracking for all outgoing and incoming shipments
• Review and verify order information and shipping points to ensure 100% accuracy
• Work closely with the production team to ensure seamless production to order fulfillment process
• Provide troubleshooting assistance for customer orders, account statuses and relevant problems
• Prioritize multiple projects and tasks simultaneously
• Manage office supply inventory and light office management tasks Schedule travel arrangements for events
• Receive incoming returns/warranty items and ensure they are managed and tracked accordingly
• Maintain electronic and hard copy filing system
• Handle requests for information and data from the internal team
• Maintain all operations processes to ensure efficiency
• Develop and maintain excellent rapport with customers, both internal and external

Must Haves:

• Proficiency in MS Office (MS Excel, MS PowerPoint, Outlook)
• Excellent time management skills and the ability to prioritize work
• Attention to detail and problem-solving skills
• Excellent written and verbal communication skills
• Strong organizational skills with the ability to multi-task and utilize resources
• Information gathering and information monitoring
• Strong organizational skills and attention to detail and accuracy
• Ability to contribute in a high-paced, fast-changing work environment consistently and positively
• Exposure to sensitive information, requiring considerable professionalism, diplomacy, discretion, and good judgment
• Must be comfortable interfacing with all levels of the organization and working cross-functionally