Job description

Logistics Co-ordinator - Life Science

The aim of this role is to deliver the highest quality service in our industry through management of daily operational tasks in compliance with all relevant regulations, customer requirements and the targets of the company as part of the Cell & Gene Therapy Logistics team.

We are recruiting for a Logistics Coordinator for join our team based at our Boston offices. Do to the location there is flexibility around the start and finish time which will be agreed prior to starting.

The ideal the person must be ambitious and have a proven track record of excellent customer service. As well as being happy to be 100% office based and you must be a great team player.

Key Responsibilities:

• Build positive working relationships with internal stakeholders and work pro-actively with other teams in all global locations to deliver excellent customer service
• Communicate clearly to both Biocair to keep both concurrently up to date with accurate and detailed information for each shipment
• Coordinate completion of all active shipment and packaging placement monitoring tasks at identified key milestones
• Proactively monitor real time shipment data and status alerts
• Escalate and redirect shipments where required in order to maintain required delivery schedules
• Provide notification to clients in real time on milestone updates and to alert of any issues
• Ensure ongoing issues, actions and escalations are effectively handed over to the following shift
• Work closely with third party Biocair offices and suppliers to arrange and coordinate shipment solutions
• Ensure that Biocair’s service remains accessible and easy to use by the client and other stakeholders

Skill and Experience:

• Experience managing client & supplier relationships, creating positive working relationships and a high level of trust
• Intermediate Microsoft Office skills
• Logistics or freight forwarding experience, preferably in cold chain, time-sensitive, or pharmaceutical setting is a plus, but not required
• Science, pharma or health sciences background or education is a plus, but not required
• Completion of an advanced level of study in a recognized business or science program

Essential:

• Highly customer-oriented & people-centric and enjoys problem solving for others
• Excellent verbal and written communication skills - both written and spoken
• Highly adaptable, with a “can do” attitude - proactive and positive in the face of change
• Able to remain calm under pressure
• Confident to make decisions with minimal supervision

This is a fantastic opportunity to join a great team in a successful and growing business where you can develop yourself further.

Biocair provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, colour, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

#logistics #pharma #lifescience #coldchain #timecritical #temperaturesensitive #freightforwarding #export #customs #biocair #movingscienceforward #USA

All offered candidates are subject to pre-employment screening which includes a denied party background check and an E-Verify work authorization check.

Job Type: Full-time

Pay: $26.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Day shift
• Monday to Friday

Supplemental pay types:

• Bonus pay

Work Location: In person