Job description

To perform and complete daily import monitoring and coordination tasks to meet and exceed customer expectations, in compliance with all relevant regulations and the targets of the Company.Edit Job description

Responsibilities

- Act as the point of contact for overseas offices and agents on shipments importing into the US.
- Collation of import Pre-Alert documentation, including paperwork checks. Reverting to sending station when needed to request amendments or additional information needed to clear shipments.
- Liaising with customers, Biocair Customs Brokerage, and customers’ brokers to ensure all import declarations are completed accurately in accordance with governmental regulations and in an expedited fashion.
- Monitoring all imports to ensure they are stored correctly and in accordance with the temperature requirements of the product.
- Interaction with the airline handling agents, or Biocair local offices, to arrange repack / intervention when necessary to maintain temperature validation.
- Identify potential issues and delays. Put pre-emptive measures in place to ensure service levels are met and the customer is advised as appropriate
- Work with the operation and transport teams to guarantee delivery of all imports take place within customer expected timescales and in the most cost-effective way using the correct transport options available.
- Add daily Non-conformance Reports in Biocair system with any shipment issues or status changes.
- Provide the customer with regular, accurate and timely updates on shipment status.
- Ensure correct and timely completion of all after shipment tasks, including but not limited to:
- Retrieving temperature monitor data and returning this to the client.
- Arranging return logistics for Biocair or Customer reusable packaging.
- Build positive working relationships with internal stakeholders and work pro-actively with other teams in the US and all global locations to deliver excellent customer service.
- Ensure the department always operates compliantly and within the law.
- Occasional requirement to perform ad-hoc, out of hours, on-call duties on weekdays and weekends.
- Position requires at least 1 weekend work day per week.Edit Responsibilities

Skills, Experience and Education

- Excellent verbal and written communication skills
- Intermediate level Microsoft Office skills
- Ability to multitask
- Adaptable individual with a “can do” attitude
- Able to handle a heavy and rapidly changing workload
- Ability to support Biocair offices remotely
- Customer interaction via phone, email, and face to face.Edit Skills, Experience and Education

Key Competencies

Exceptional customer service skills.
Effective communication skills, both verbal and written.
Team player with the ability to work on own, without supervision, when required.
Highly self-organized, able to plan and prioritize workload and manage changing priorities to meet strict deadlines.
Agile, resilient, and able to adapt quickly to different situations and demonstrate initiative.
Demonstrate consistently high attention to detail.
Demonstrate excellent problem-solving skills and will manage issues through to resolution.
Ability to create and develop relationships within the airport arena (handling agents / airlines) to assist in delivery of the Biocair standard of care.
Ability to identify areas for improvement and suggest opportunities for positive change.Edit Key Competencies

Additional Information

Biocair provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

All offered candidates are subject to pre-employment screening which includes a denied party background check and an E-Verify work authorization check.

Job Type: Full-time

Pay: $23.00 - $25.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

Ability to commute/relocate:

• Cary, NC 27513: Reliably commute or planning to relocate before starting work (Required)

Work Location: One location