Title: Director of Quality - North America

Reports To: President of USA Operations

Job Objective:
The Director of Quality is accountable for ensuring overall product quality across North American manufacturing facilities. This role involves collaborating with leadership teams to proactively define and implement systems for process improvement and issue prevention, based on internal analysis and customer feedback. The Director will develop and coach personnel in problem-solving and process enhancement techniques for both manufacturing and business operations, recommend test methods to assess process quality, and engage with stakeholders to advance quality planning, specification development, and product/process qualification.

Responsibilities:

1. Analyze customer complaint and 2nds data to identify significant issues by manufacturing location using pareto charts.

2. Collaborate with local leadership to deploy short-term corrective actions, improve quality control procedures, and conduct audits to enhance customer satisfaction.

3. Maintain process capabilities, implement proactive controls, and optimize process efficiency to address identified issues.

4. Act as primary quality liaison for major customers and suppliers, facilitating specification development, root cause analysis, and permanent corrective actions.

5. Ensure compliance with documented quality management systems and procedures.

6. Adhere to reporting requirements of specific customers, including 8Ds, CARs, and other customer-specific systems.

7. Champion Advanced Product Quality Planning to drive quality improvement and product validation processes.

8. Develop and implement improved business procedures to enhance organizational efficiency and communication.

9. Collaborate with IT to improve access to quality data and proactively identify trends to prevent issues.

10. Continually improve the quality management system and ensure compliance with customer QMS, 3rd Party, and Process Audits.

11. Oversee internal audits to ensure control plan adherence and data availability for root cause analysis.

12. Implement workflow software to automate interdepartmental tasks and improve process efficiency.

13. Provide leadership to develop and maintain quality specifications and ensure compliance with customer requirements.

14. Participate in the startup and qualification of new equipment/processes to prevent quality issues.

15. Provide necessary information to assist company leadership, supervisors, and managers in performing their job requirements.

16. Lead assigned projects, manage tasks and milestones, and report progress.

17. Demonstrate self-initiative and leadership.

Skills Required:

- Knowledge of Six Sigma, Lean, PPAP

- Proficiency in Microsoft Office

- Analytical and Problem-solving skills

- Organizational skills with the ability to manage multiple projects and deadlines

- Detail-oriented

- Ability to take self-initiative and provide leadership

- Physical ability to walk and stand for extended periods

- Experience leading direct and indirect reports and collaborating cross-functionally

Desired Education/Experience:

- Mechanical, industrial, or similar engineering degree

- Minimum of 10 years of similar experience, including management of direct reports

Travel Required:

- 25% travel, up to 50% travel as needed

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

Ability to Relocate:

• Reidsville, NC: Relocate before starting work (Required)

Work Location: In person