POSITION PURPOSE:

As a Golf Bag Services Attendant you will provide exceptional guest service by assisting members and guests with golf bag and cart services while maintaining an efficient outside service area. You will be responsible for the inventory and asset protection of the golf cart, pull cart, golf bag, rental bag, and cart supplies.

EXAMPLES OF DUTIES:

ESSENTIAL FUNCTIONS:

• Display a professional appearance and attitude, and remain courteous to guests at all times while remaining in your work area.
• Pre stage an adequate number of golf cars to fulfill the number of golfers for the day. Plan on staging an additional 30 cars for Mclean school, volunteers, and special needs.
• Pre set and stage members and guests golf bags, pull carts, and golf shoes in the staging area on golf carts / bag racks at a minimum of 2 hours prior to their tee time.
• Provide a warm welcome to golf guests who are entering the golf services area, main road, or blue monster shop lawn.
• A complete 360 degree awareness of guest activity is required to ensure guests are provided warm welcome as they will be coming from all directions into the staging area.
• Coordinate with fellow golf services team members the location of the guest’s golf bag and set up to expedite the process.
• Provide an outline of the golf sequence of service to include offering ice/water, explaining where their clubs are located, informing them of the driving range location, and the assisting with their desired next steps.
• Build rapport with golf guests and resort guests when time permits by inquiring about their stay and informing them of the resort’s history, activities, and offerings.
• Provide directions to the first tee, driving range, putting greens, Jim Mclean School, Spa, restaurants, meeting rooms.
• Provide warm welcome for golf guests who have completed their round and are returning to the golf service area. Assist in directing them back to the designated area and informing them of the next steps.
• Partner with the pre round concessions to drive sales thru word of mouth promotion.
• Maintain cleanliness of the surrounding area to include the Cart wash area, Kiosk, bag racks awning, champions pavilion walkway and surrounding area, main road, flower beds, and perimeter area of golf service area.
• Contact necessary departments via radio with any guest concerns or challenges to ensure immediate guest recovery and problem resolution.
• Ensure the security of all golf equipment in storage.
• Pick up and drop off golf bags at member and regular valet bag drop.
• Clean clubs and store clubs for guests.
• Execute Rental club check in and check out process for use by guests; clean and put away after use.
• Charge, plug-in, and store golf cars using golf car management program techniques.
• Remove golf cars from storage area; put back at end of day.
• Clean golf cars after each use utilizing proper cleaning and
• Place score cards, tees, replenish sand, and ensure trash is removed, and GPS unit is turned off prior to storing golf car.
• Store, clean, and tag guest clubs in bag room storage in the proper alpha location.
• Facilitate member golf bag storage inventory with Golf Services Supervisor and membership assistant professional for proper billing.
• Support large tournament outings by bringing golf bags to buses and taking back when necessary.
• Assist in maintenance and repair of golf cars when necessary.
• Perform any number of reasonable requests by management which the associate is capable of performing to enhance the golf operation experience.

OTHER:

Due to the cyclical nature of the hospitality industry, associates may be required to work varying schedules to reflect the business needs of the hotel.

Regular attendance in conformance with the standards, which may be established by Trump National Doral Miami from time to time, is essential to the successful performance of this position. Associates with irregular attendance will be subject to disciplinary action, up to and including termination of employment.

Due to the industry, that we are in a need will occur for each associate to provide “Lateral Service”. Our goal is to ensure that we are maximizing customer satisfaction and as a result there will be times when our associates in the Operation will call upon us for support in order to ensure customer satisfaction occurs. When we are fortunate enough for this to occur, each associate will positively respond unless there is a chance that an opportunity resulting in dissatisfying a guest could occur. If this is the case the leader is to be notified and the level of support that is being requested will be obtained.

SUPPORTIVE FUNCTIONS:

In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the company.

SAFETY REQUIREMENTS:
Personal Protective Equipment (PPE) may be required when performing work duties that may have the potential of risk to your health or safety. The hotel will provide the required PPE. Associates will be trained in the proper use and care of any assigned PPE. It is your responsibility to report defective, damaged or lost PPE, or equipment that does not fit properly, to your Manager.

PHYSICAL REQUIREMENTS:

Frequency Key: Never – 0 hours; Rare – up to 1 hour; Occasional – 1-3 hours; Frequent – 3-6 Hours;

Constant – 6-8 hours

PHYSICAL REQUIREMENTS:

Frequency Key: Rare - up to 1 hour, Occasional - 1-3 hours, Frequent - 3-6 hours, Constant - 6-8 hours

Physical Activity Frequency

Sitting Occasional

Walking Frequent

Climbing Rare

Crouching/Bending/Stooping Frequent

Reaching Frequent

Pushing/Pulling Frequent

Near Vision Constant

Far Vision Constant

Hearing Constant

Talking Constant

Lifting/Carrying (up to 50 lbs) Frequent Frequent

OTHER DUTIES:

Assimilate into Trump National Doral Miami Cultural Foundation through understanding, supporting and participating in all elements of the Trump Cornerstones. Demonstrate working knowledge of the service standards.

QUALIFICATION STANDARDS:

EDUCATION

High School diploma or equivalent.

EXPERIENCE

Previous experience working in a golf environment.

GROOMING/UNIFORMS

All employees must maintain a neat, clean and well-groomed appearance. Specific uniform guidelines and/or required articles of clothing will be explained to you as a part of the orientation process.