Description

 About Us

Biltmore Ear, Nose & Throat was founded in 1972 to provide uncompromising patient care. That is still our mission today, and the reason why more area physicians trust us to care for their patients than any other Phoenix area practice! We specialize in ENT, Allergy, Audiology, Facial Plastics and Sleep Medicine. We are looking for motivated team members to join our practice to help us continue our mission in providing the best patient care possible. Staff morale is a #1 priority for us, we like to keep things professional but fun. Biltmore ENT offers a generous and inclusive Benefits Package to our employees:

• Medical- Employee covered at 70% by Employer- This means the employee is only responsible for 10% of their medical benefit per month.
• Vision- Employee covered at 70% by Employer- This means the employee is only responsible for 10% of their medical benefit per month.
• Dental- Employee covered at 100% by Employer- This means the employee is only responsible for 0% of their medical benefit per month.
• Short-Term Disability and Long-Term Disability
• GAP Insurance
• Pet Insurance
• 401K with employer match
• EAP Program

We value our employees’ health and wellness and believe in the investment.

Under the general supervision of the Call Center Supervisor the Fax Coordinator is responsible for assigning incoming faxes to patients’ medical charts. 

The Medical Records position is responsible for processing all release of information (ROI) specifically medical record requests in a timely and efficient manner ensuring accuracy and providing customers with the highest quality product and customer service. Associate must at all times safeguard and protect the patient’s right to privacy by ensuring that only authorized individuals have access to the patient’s medical information and that all releases of information are in compliance with the request, authorization, company policy and HIPAA regulations. Validates requests and authorizations for release of medical information according to established procedures and HIPAA guidelines.

• Completes release of information requests including retrieving patient’s medical charts and returning charts, copying/scanning medical records accurately and correctly, according to requests, established procedures, and established standards of quality and productivity; and electronically transmits medical record to processing operations.
• Performs quality checks on all work to assure accuracy of the release, confidentiality, and proper invoicing.
• Provides excellent customer service by being attentive, respectful and professional at all times; ensures understanding of customer request and follows-through as promised; being proactive in identifying and addressing member concerns, or problems.
• Demonstrates helpful and effective telephone etiquette and customer service skills by providing appropriate information to callers.
• Maintains working knowledge of the current state laws regarding fee structure, and HIPAA regulations as well as facility policies and procedures, in regards, to release of information.
• Performs responsibilities in accordance with the Company’s and member facilities policies and procedures and state and federal labor regulations and works to minimize confidentiality breaches.
• Ability to adapt to change and respond to difficult and challenging situations in a professional manner.
• Accepts new assignments willingly to meet business needs.
• Promptly reports to Supervisor any customer service concerns and/or any potential HIPAA violations whether actual or perceived.
• Ability to accurately and efficiently utilize a computer for data input, retrieval of data and all other tasks associated with release of information services and time reporting.
• Ability to work with minimum supervision, organize workload and prioritize work tasks to meet production goals.

Requirements

Minimum Education Requirements

• High School Diploma or GED required.
• Educated on and compliant with HIPAA regulations; maintains strict confidentiality of patient and client information.

Minimum Knowledge

• Administrative experience in an office setting; previous release of information, medical records, or other related experience in a healthcare environment is preferred.
• Proven customer service experience and/or training.
• Ability to effectively use computer software and technology as required, including Microsoft Word and Excel
• Ability to understand and become knowledgeable of Release of Information standards, policies & procedures and HIPAA regulations and to complete work in compliance of these and other standards.
• Ability to read and comprehend simple, healthcare terminology.
• Effective verbal and written communication skills.
• Effective organizational skills a must
• Ability to use fax, copier, and multiline phone system and other required work tools.