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IT Helpdesk Specialist
Reporting to: Senior Director, IT Security
Location: New York, NY
What is Bilt?
Bilt Rewards is the first loyalty program that rewards members on rent and in their neighborhood, no matter where they live.
Bilt Members can earn points and access exclusive benefits on rent payments, condo & co-op fees, and around their neighborhood at local restaurants, fitness studios, rideshare, and more. Ranked the highest-value point currency by top publications, Bilt Points can be transferred 1:1 to major airline and hotel programs, or used towards rent payments, shopping, fitness, and even a down payment on a home. Members also get access to credit-building benefits, member-only experiences, and an Elite Status program.
In partnership with the top multifamily owners & operators across the country, we’ve also created the Bilt Rewards Alliance, a network of 4M apartments and homes across the country. Residents who live in the Bilt Rewards Alliance make payments directly through the Bilt Payment Center and get access to benefits including additional earn opportunities on new leases, renewals, and more.
While Bilt Members can use any debit or credit card to earn points and access their benefits, Bilt has partnered with Mastercard and Wells Fargo to create the Bilt Mastercard® - the first and only credit card that lets you pay rent and earn points without the transaction fee.
What’s the role?
Join the dynamic team at Bilt as an IT Helpdesk Specialist. This role is critical in supporting our rapidly evolving tech environment, ensuring seamless daily operations for our team. You'll be an integral part of enhancing Bilt's Tech Ops team, leveraging your expertise in IT support to elevate our infrastructure and security measures.
In this role, you will…
In terms of qualifications, we’re seeking:
Benefits:
At Bilt Rewards, we believe in transparency and we do our best to make sure the company and our candidates are on the same page as it relates to compensation. In addition to posting salary ranges for our open roles, candidates should expect to be asked about compensation expectations and requirements early on in their interview process. Our goal is to highlight when expectations and Bilt’s salary range may be out of sync, and work with the candidate to determine whether it makes sense to continue conversations.
We are considering candidates with differing levels of expertise for this position. Leveling will be based upon your experience and performance in the interview process.
Where a new hire falls within a range will be based on their individual skills and experience, and how these competencies compare across other employees in the same role. Bilt's bands are designed to allow for individual compensation growth within the role. As such, new hires typically start at the lower end of the range. Bilt rewards performance and outcomes - should you join the company, you will have the opportunity to grow your salary over time.
The salary range for a IT Helpdesk Specialist is $80,000 - 110,000and will be eligible for equity and an annual performance-based bonus.
Full Time
$59k-76k (estimate)
03/27/2024
05/02/2024
The job skills required for IT Helpdesk Specialist include Problem Solving, Troubleshooting, Credit Card, Health Insurance, etc. Having related job skills and expertise will give you an advantage when applying to be an IT Helpdesk Specialist. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by IT Helpdesk Specialist. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for IT Helpdesk Specialist positions, which can be used as a reference in future career path planning. As an IT Helpdesk Specialist, it can be promoted into senior positions as a Technical Customer Support Specialist II that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary IT Helpdesk Specialist. You can explore the career advancement for an IT Helpdesk Specialist below and select your interested title to get hiring information.