Implement the objectives, policies, and procedures that support the mission, vision, and values of Billings Clinic. Maintains the standards, customer relations, and practice in a designated service line. Accountabilities include: quality of services; short and long range planning to achieve goals and objectives; physician and interdepartmental/intradepartmental relations; personnel management; and providing leadership for the day-to-day operations. The scheduling team provides non-clinical support for all departments and their scheduling needs. Ensuring appropriate staffing levels for all areas and escalating staffing needs to the manager, as needed. Coordinates with manger and trainer for the continuity of hiring and training for new hires and existing staff.

Essential Job Functions

• In collaboration with physician leadership and other medical staff, leadership, and other health care providers, implements short and long range plans, which enhance department services.
• Supports a realistic, cost-effective annual budget as outline by the department manager and director.
• Participates in overall planning for annual department budget and establishing goals and objectives including target timelines.
• Practices process improvement principles to assess and improve the quality of the service/care provided within the department. Maintains competency in all organizational, departmental, and outside agency safety standards relevant to job performance for department and ensures compliance of department and staff.
• Develops, retains, recruits, and leads a talented team committed to accomplishing the goals and objectives of Billings Clinic. Recommends, implements, and evaluates plans and systems that assure sufficient number of qualified and competent staff to provide care/services. Adheres to administrative policies and procedures relating to human resource management.
• Demonstrates and encourages an ethic of open communication and teamwork throughout the organization. Builds an environment of shared commitment to Billings Clinic’s goals and responsibility to achieve quality outcomes. Provides consultation for related concerns and acts as a customer advocate by demonstrating sensitivity to ethical and legal ramifications of practice.
• Acts as resource to the staff, responding to questions and assists with problem resolution.
• Plans appropriate staffing practices by maximizing the utilization of resources. Forecasts and anticipates personnel needs while maintaining staffing at agreed upon budgetary levels.
• Develops and implements customer service policies, procedures and standards relating to the telephone and communications operational support services and ensures staff adherence to such.
• Responsible for daily rounding in all areas assigned.
• Assesses assigned areas and ensures staff coverage for lunches and breaks.
• Responsible for daily maintenance of KRONOS for assigned departments/staff.
• Supports and models behaviors consistent with Billings Clinic’s mission, vision, values, code of business conduct and service expectations. Meets all mandatory organizational and departmental requirements. Maintains competency in all organizational, departmental and outside agency standards as it relates to the environment, employee, patient safety or job performance.
• Performs all other duties as assigned or as needed to meet the needs of the department/organization.