Depending on experience and education, candidates may qualify for Level I-IV System Administrator

This position serves as part of a team that supports the server and application infrastructure for the Billings Clinic health system. Responsibilities for this position include providing support, optimization, maintenance, strategy and design of the on premises and cloud infrastructure in order to facilitate and enhance the delivery of health care services in Billings Clinic and its regional partners.

This role is responsible for providing day-to-day support, maintenance and implementation of existing infrastructure as well as participation in guidance, planning and execution of improvements and future strategy. In addition to the technical knowledge/skills required to support the service infrastructure, other responsibilities include good documentation, complying with change control, and effective task management. Effective coordination, communication and interaction with other teams/departments, vendors and facilities in the health system is expected. This is a highly dynamic environment requiring members of this team to respond to the often-changing needs of the organization while maintaining a high level of uptime, service quality and redundancy

Essential Job Functions

•CORE VALUES:
Supports and models behaviors consistent with Billings Clinic’s mission,vision, values, code of business conduct and service expectations. Meets allmandatory organizational and departmental requirements. Maintains competency inall organizational, departmental and outside agency standards as it relates tothe environment, employee, patient safety or job performance.

•KEY RESPONSIBILITIES:
Serves as the primary technology resource for the assessment and mapping ofcurrent and future state with gap identification/analysis, design,implementation, on-going development and maintenance of server/cloudinfrastructure. Coordinates closely with Billings Clinic Leadership, staffmembers, Information Technology staff, key stakeholders including affiliates,managed and non-managed sites, and software vendors for the planning, analysis,design, implementation, evaluation and support of network infrastructure.

•STRATEGY:
Acts as a liaison and expert resource for network infrastructure with theend-user community, clinicians and/or software/hardware vendor to identifyproblems and concerns regarding the overall performance and/or effectiveness ofthe technologies and workflows that impact users. Researches, analyzes andprovides recommendations for corrective action to resolve problems with theinternal functionality of the system and/or integration of information betweensystems. Collaborates with clients and technical resources and/orsoftware/hardware vendor with recommendations for system enhancements, detailedinformation regarding technical or functionality problems and assists withimplementation of recommended fixes.

•PATIENT SAFETY and QUALITY:
Monitors the environment, technology and infrastructure to support optimalpatient care and prevention of adverse events.

•POLICY and PROCEDURE / REGULATORY:
Ensures network infrastructure and corresponding policies and procedures,related to Health IT, follow appropriate Practice Acts, Joint Commissionrequirements and other applicable regulations and standards.

•OTHER DUTIES:
Performs additional duties as defined for specific IT Systems AdministratorRole. See table below. Performs other duties as assigned or needed to meet theneeds of the department/organization.
• Working within a team, develop strategies, designs and plans forenhancing the technology services infrastructure within the Billings ClinicHealth System

• Provide monitoring, evaluation and support for the server and servicesinfrastructure.
• In coordination with other teams, successfully implement new projects asdetermined by Billings Clinic
• Perform maintenance on all aspects of the technology infrastructure as needed
• Serve as an escalation point for complex support issues
• Provide excellent customer service, to end users and team members
• Implementation of industry/vendor best practices in project, maintenance, andsupport work
• Prioritization of issues/projects based on risk, impact and organizationalcriticality
• Work with cybersecurity team to verify that configurations are compliant withinstitutional standards
• Work within change control guidelines/processes developed by Billings Clinic
• Create appropriate documentation for all new deployments and changes to theinfrastructure
• Effective, regular and timely communication with all stakeholders of issuesand projects
• Experience/training in supporting, implementing, and maintaining anumber of the following enterprise technologies:
Windows network services (e.g. AD, group policy, DNS, DHCP, Radius, CertificateAuthorities, etc.)
Microsoft 365 / Azure AD
OS Virtualization
Configuration, management and troubleshooting of backup/replicationtechnologies
Enterprise storage
Server Hardware and Operating systems
Monitoring and patching solutions
Basic MS SQL Server administration
Basic web site manipulation
• Strong organizational, analytical, planning and support skills
• Ability to work both independently and collaboratively within a teamenvironment to identify and remediate issues, implement enhancements/projects,and perform required maintenance
• Basic understanding of TCP/IP networking principles
• Flexibility when faced with shifting priorities and multiple tasks
• Basic understanding of IT service management frameworks, including incidentand change management
• Good written and verbal communication skills, including writing of technicaldocumentation
• An understanding of current technology trends as they relate to the healthcare industry
• Provide training to others (members of IT Department, new employees, endusers, etc.) as necessary