Billings Dermatology & Aesthetics is looking for an energetic, outgoing, quick-to-learn Receptionist. Clinical reception experience preferred, but we are willing to train the right candidate. Monday-Fridays 9am-3pm.

Job Description

Position Summary

In this position, the Receptionist assists the staff at Billings Dermatology & Aesthetics by making patient appointments, greeting and registering patients, answering patient questions related to products and services, and collecting payments. The Receptionist promotes service and product sales and maintains a neat and orderly work area consistent with medical standards.

Essential Duties and Responsibilities

· Greets the patient and answers the telephone, and communicates general information to patients

· Schedules appointments and updates schedule, using scheduling protocols

· Gathers accurate patient information, recording information using registration software

· Collects payments at time of service

· Supports ordering of supplies and maintaining product inventory

· Supports development of newsletter and other promotional activities

· Maintain an up to date knowledge of all spa treatments and products offered including benefits and contraindications

· Maintain a personal commitment to meeting the needs of patients and guests

· Maintain a good working relationship with staff and providers

· Maintain a positive attitude at all times

· Participate in all staff related meetings and other required activities

· Dress professionally, according to the current dress code standards

· Other duties as assigned

Requirements

Requirements are representative of the minimum level of knowledge, skills and/or abilities necessary to perform the essential functions of the position

• High School Diploma or equivalent and a minimum of one year experience in a salon or spa setting
• Ability to communicate effectively and diplomatically
• Strong organizational skills and attention to detail
• Experience in understanding and usage of computers, including the Microsoft Office Suite and preferably knowledge of Nextech Practice Management, as well as the ability to learn applications relevant to the position

Reporting Relationship: Office Manager

Employees Supervised: None

General Criteria

Teamwork/Professionalism

Models professionalism by addressing others with appropriate actions and appearance; works in a spirit of teamwork and trust; conducts self in professional manner and maintains professional boundaries in working with others; acts as a resource in mentoring new staff, students, or co-workers; accepts responsibility for own behavior.

Customer Service

Supports customer service excellence and models expected behavior; is courteous and attentive to patients, physicians, visitors and employees and any other individuals with whom they may come in contact; strives for service excellence by seeking challenges and turning them into opportunities.

Communication

Communicates (written or orally) in a clear, timely and professional manner in group or individual situations; listens and explores issues before providing advice/options, responds with empathy; exhibits discretion and maintains confidentiality of information; provides information accurately and completely, keeping supervisor and staff informed; independently resolves interpersonal conflicts in a professional manner, asks for assistance when needed; uses computer system appropriately as needed for work related information, communication and to complete assigned duties.

Attendance and Promptness

Observes assigned working hours, is conscientious when it comes to planned and unplanned absences and submitting time requests, is prompt and accurate in recording time worked.

Initiative and Organization

Works without close supervision, initiates independent action in solving problems; organizes and prioritizes tasks effectively, meets established deadlines and timelines.

Environmental/Working Conditions:

Office setting, well-ventilated, and well lighted.

Physical/Mental Demands:

Standing for several hours each day. Requires hand-eye coordination and finger dexterity. Vision must be corrected to 20/20 and hearing must be in normal range. Occasional stress related to workload and time constraints.

This description is intended to provide only basic guidelines for meeting job requirements. Responsibilities, knowledge, skills, abilities, and working conditions may change as needs evolve.
Related keywords: medical receptionist, administrative assistant

Job Type: Part-time

Pay: $17.00 - $20.00 per hour

Expected hours: 20 – 30 per week

Benefits:

• Employee discount

Schedule:

• Monday to Friday

Application Question(s):

• PLEASE COMPLETE THE FOLLOWING QUESTIONS:

#1. What is the highest level of education you have completed? _______
#2. Do you live in Billings, MT? _______
#3. Provide 3 strengths: _______
#4. Provide 3 weaknesses: _______
#5. Where do you see yourself in 1 year and in 5 years? _______
#6. We have a busy practice that is looking for someone who takes initiative, learns quickly, works efficiently and works well with a team. Please give us an example of how you demonstrate the work ethic we are looking for: _______
#7. We are willing to be flexible with a part time schedule within our office hours. List any schedule constraints for part time work Monday - Friday 8-5pm: _______
#8. What is your desired hourly rate? _______

Work Location: In person