Under general supervision, assists in the

delivery of patient care/treatment and provides clerical and administrative support.

Works collaboratively with the Physician, Non-Physician Provider, RN, LPN, and

other departmental personnel to meet the physical, psychosocial, educational,

and spiritual needs of the patient and family.

MA Essential Job Functions

• Supports and models behaviors consistent with

Billings Clinic’s mission, vision, values, code of business conduct and service

expectations. Meets all mandatory organizational and departmental requirements.

• Maintains competency in all organizational, departmental

and outside agency standards as it relates to the environment, employee,

patient safety or job performance.

• Prepares room, equipment and supplies as dictated by a

particular examination, patient’s needs, and Billings Clinic exam and procedure

room cleaning guidelines.

• Assists with scheduling admissions, appointments,

diagnostic tests, treatments, procedures, and surgery. May assist with

registration and/or collection of co-pays.

• Screens incoming telephone calls for appropriate

referrals to nurse, physician and/or non-physician provider.

• Orders and maintains clinical and office supplies and

equipment as directed.

• Maintains patient files, records and other information.

Adheres to confidentiality requirements.

• Compiles statistical data for reports as directed.

• Attends required meetings and participates in

committees as requested.

• Receives and prepares patient for examination and

treatment as directed. Obtains and records history and vital signs. May assist

in preparing for minor procedures and physical exams. Charts and documents in

medical record. Collects laboratory specimens as needed.

• Cleans and disinfects equipment per Billings Clinic sterile

processing guidelines.

• Administers influenza vaccine, pneumococcal vaccines,

and Td/TDAP to patients age 18 or older.

• Provides instruction to patients as directed by

physician, non-physician provider or documented in policies and procedures.

• Performs all other duties as assigned or as needed to

meet the needs of the department/organization.

• Additional Essential Functions for Level II and III –

Refer to Department Grid

• Assists physicians and non-physician providers in

preparing for minor procedures and physical exams.

• Performs minor procedures to include but not limited to

stitch and staple removal, application of dressings, ear lavage, splints and

casts, etc.

• Administers medications and immunizations according to

department approved grid and guidelines; once department requirements and

required training have been met.

• Additional Essential Functions for Level III – Refer to

Department Grid

• Administers medications and immunizations according to

department approved grid and guidelines, which may include pediatric patients;

once department requirements have been met.

• Required to assist in 3 medical assistant training

events per year (could be less if organizational needs change and also depends

on amount of medical assistants in department).*

• Required to precept with a minimum of 5 externs per

year (could be less if organizational needs change and also depends on amount

of medical assistants in department).*

• May perform advanced skills for department if all

training has been completed and competency achieved (please refer to department

specific grid).

• Point of Care Testing Trainer or Specialized Training

specific to department; i.e. Wound Vac, Vein Procedures

• Additional essential Functions for Level IV – Refer to

Department Grid

• Administers medications same as previous levels

specific to department grid and guidelines and additional injections as

indicated on department specific grid. (Patient Care; Patient Care, Injections)

• Health coaching , Clinic Float, Training Lead, Yellow

Belt

• Participates in maintaining and/or building training

modules using evidence based best practice for medical assistants

• Assisting with process improvements as related to the

clinical setting.

• Proficient in basic patient care and treatment,

planning and evaluating according to job description and MA level

• Competent to perform routine, non-complex aspects of

patient care, treatments and procedures

• Safe pharmaceutical handling requirements and

guidelines

• Application of personal protective equipment (PPE) for

patient and staff safety

• Computer applications

• Refer to Department Grid specific to Level I

• Analytical skills necessary to understand a variety of

basic and/or routine problem scenarios associated with patient care

• Refers more difficult problems to higher level medical

assistant, nurse, supervisor or appropriate health care provider

• Practices according to Billings Clinic MA job

description, guidelines and physician judgment

• Work is performed under the direct supervision of a

physician

• Work is performed independently in accordance with

assigned schedules and operating procedures

• Assumes responsibility for the follow-up of problem

scenarios and coordinates appropriately with other MA, LPN, RN, physician

and/or non-physician provider

• Expected to prioritize all aspects of job performance

• Demonstrates personal accountability in all facets of

role responsibilities

• Interpersonal skills which enable the incumbent to

appropriately respond to a variety of patient/family requests and inquiries, to

respond to inquiries from physicians, nursing staff and other health care

providers, and to check for understanding, allay apprehension and enlist

cooperation of the patient

• Ability to utilize and apply PSE skills

• Service Recovery

• Communication with patient on expectations, e.g. being

late for scheduled appointment, wait times

• Able to assist with patient service assistance needs as

necessary and provide service recovery, e.g. coffee cards, lunch, gas cards

• Work with leadership on service recovery as needed

• Medical Terminology (available through LMS)

• Process Improvement / Quality Assurance /Risk

Management

• Adheres to patient safety goals and standards

• Participates in Process Improvement or Risk related

activities within the department

• Participates in the financial viability of Billings

Clinic by ensuring appropriate ensuring appropriate utilization of supplies and

equipment and maximizing the flow of patients to maximize effective utilization

of the physician’s/non-physician provider’s time

• On-Call Responsibility

• Basic laboratory specimen handling and processing

(urinalysis, blood sugars, etc.

• Safe pharmaceutical handling requirements and

guidelines

• Demonstrate phlebotomy skills if relevant to area. Cross-trained

to assist physician and/or non-physician provider with procedures

• Administer Level I approved medications after

completion of appropriate pharmaceutical courses, along with Billings Clinic

injection class for Influenza, Pneumococcal, Td/TDAP

LPN Essential Job Functions

•Supports and models behaviors consistent with Billings

Clinic’s mission, vision, values, code of business conduct and service

expectations. Meets all mandatory organizational and departmental requirements.

Maintains competency in all organizational, departmental and outside agency

standards as it relates to the environment, employee, patient safety or job

performance.

•Participates in the development of the strategy of care in

collaboration with other members of the healthcare team by providing data;

identifying priorities; setting realistic and measurable goals; identifying

measures to maintain comfort, support human functions and response and maintain

an environment conducive to well-being; and provide health teaching.

•Implements and documents safe patient care consistent with

Billings Clinic and departmental values/goals, policies & procedures and

according to scope of license.

•Adheres to Billings Clinic and departmental safety

standards, policies and practices. Anticipates and identifies problems and

safety issues, then initiates appropriate action.

•Maintains appropriate departmental skill/knowledge and

application of relevant and commonly used equipment, pharmacology and

laboratory values based on disease process or physiological status.

•Utilizes performance improvement principles and improve the

quality of patient care. Incorporates the Magnet Model in transforming the work

environment and quality of nursing care.

•Demonstrates collaborative, supportive, and caring

behaviors in communication with patients and/or families, visitors, and the

interdisciplinary care team.

•Takes responsibility for own professional growth and

development needs; meets all system/departmental educational requirements.

•Performs other duties as assigned or needed to meet the

needs of the department/organization.