At PayPal (NASDAQ: PYPL), we believe that every person has the right to participate fully in the global economy. Our mission is to revolutionize commerce globally to make moving money, selling and shopping, personalized and secure. Job Description Summary: This role will be responsible for the Issues, Incident and Complaints Management program for the Consumer Credit and Financial Services business organization, reporting to the Director of Risk Lifecycle and Controls. Job Description: Meet our Team: Global Consumer Governance and Operational Risk team is responsible for developing a unified, data-driven approach to the management of risk in a controlled operating environment across the Consumer and Credit organization. All risk disciplines ensure PayPal meets its regulatory and business objectives. Through Internal Controls, we help ensure that each of our teams have the appropriate policies, governance, and operational cadences to ensure transparent, efficient, and consistent risk management. Your way to impact: At PayPal, we are in the journey of Digital transformation, building a world-class employee experience for our workforce while enabling our corporate functions and their transformation initiatives. You will be playing an integral role in building strong relationships with PayPal business partners and within the Global Credit organization to be effectively positioned to understand, communicate, and influence decisions, results, issues, and outcomes. Your aptitude to learn, and ability to apply structure and organization to a highly visible area, you will be well positioned to shape your career growth and future endeavors. Your day to day: Identify and document issues in the centralized management tool. Propose and enhance control measures. Create and detail Issue Remediation Plans; ensure clarity and completeness. Submit plans for review and approval. Collaborate with FLOD for remediation execution. Conduct impact analysis for comprehensive remediation. What you need to bring: 7-10 years of experience in risk management and internal controls within similar disciplines. 5 years of management experience. Demonstrated in depth knowledge of risk issues, trends, and implications. Relationship-building and collaboration skills with clear ability to influence, gain buy-in and negotiate with a diverse group of key business partners/stakeholders including senior management. Ability to credibly challenge solutions and reporting to risk owners and ensure that timely escalation of issues and concerns occurs as and when appropriate. We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates. Please don’t hesitate to apply. Additional Job Description: Subsidiary: PayPal Travel Percent: 0 Our Benefits: At PayPal, we’re committed to building an equitable and inclusive global economy. And we can’t do this without our most important asset—you. That’s why we offer benefits to help you thrive in every stage of life. We champion your financial, physical, and mental health by offering valuable benefits and resources to help you care for the whole you. We have great benefits including a flexible work environment, employee shares options, health and life insurance and more. To learn more about our benefits please visit https://www.paypalbenefits.com Who We Are: Click Here to learn more about our culture and community. PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy. For more information, visit https://www.paypal.com , https://about.pypl.com and https://investor.pypl.com. PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at paypalglobaltalentacquisition@paypal.com. Any general requests for consideration of your skills, please Join Our Talent Community. At PayPal we are reimagining money, democratizing financial services, and giving people more ways to safely connect to their money and to each other. We are purpose-driven and looking for people who want to join us at the forefront of the digital payments revolution. Learn more at PayPal.com/Jobs Learn more about privacy-related questions or data retention. If you would like your profile to be deleted from our system, please let us know Please note that this site has updated features that can’t run on older versions of Internet Explorer. Please use IE11 or MS Edge for an optimal experience. When applying for a job you are required to create an account, if you have already created an account - click Sign In. Creating an account will allow you to follow the progress of your applications. 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