Bill Gosling Outsourcing is committed to the career development of our people. If you are interested in joining a company with modern facilities and a team environment, click on the “Apply” button to get started! Making Lives Better, One Connection at a Time! For over 65 years, Bill Gosling Outsourcing has been providing business solutions to our clients with various types of services including Customer Service, Accounts Receivable Management, Customer Sales, Contact Centre Technology, and Business Process Outsourcing. We strive to create a fun, diverse, and engaging workplace, which promotes both personal and professional growth. Come soar alongside our Goslings, our clients, and our shared customers in one glorious, honking flock! Starting at $16/hour with potential to earn up to $17/hour based on performance. This position is 100% work-from-office, remote work is not available. About the job As a First-Party Collections Agent, you will be responsible for a variety of tasks related to customer account management, payment negotiation and collection, as well as answering general inquiries about the customer’s account. Main responsibilities Complete initial trace work using online tools and account systems Verifying consumer information Professionally negotiating with consumers and exploring money sources to determine the best possible arrangement Maximize revenue and achieve set goals and objectives Ensure customer satisfaction and provide professional customer support Update customer files with appropriate information and ensure information being placed in customer files follow regulatory, client-specific, and corporate guidelines Qualifications Customer centric Negotiation skills with a can-do attitude Excellent verbal, phone and email communication skills Good computer skills Ability to build relationships with internal and external stakeholders Candidates must be within travel distance to our Hampton office location Benefits: Health & Dental Benefits available after initial waiting period Equipment will be provided by us Paid training Amazing work culture where you can learn and grow New office, built to suit our needs Directly off I-64 for easy commute Walking distance to 23 restaurants and over 70 retail stores 15 minutes from the Atlantic Ocean with miles of shoreline and breathtaking views Vibrant arts community, distinctive festivals and a rich history Close by attractions such as Fort Monroe national monument, Virginia Air and Space Center, NASA, Hampton History Museum, Hampton University, Hampton Coliseum Are you a Gosling? Let's find out! At Bill Gosling Outsourcing, we live by our 5 core values! If these resonate with you continue reading and join our team! Never Satisfied – Do you have a fire in your belly to win? We want people on the team who want to win and are willing to commit themselves to this outcome. Able to Grow, Eager – In order to get better, you must crave to learn…continually. You have a desire to always be learning, growing personally and professionally. Make Others Better – Simply put, for our business to survive and thrive, it will only happen if we all get better. That means everyone at Bill Gosling, not just yourself. Creativity and Innovation – Methods of doing business are rapidly evolving. We must continually innovate and discover technology solutions that provide superior outcomes. Have Fun, Energetic – We focus on celebrating our wins along the way, laughing at ourselves and with our peers, and generally having some fun keeps the right balance for the family. Location 4410 E Claiborne Square Hampton, VA 23666 USA We have offices across the Globe – North America (Barrie, Ontario; London, Ontario; Montreal, Quebec); USA (Hampton, Virginia); Manila, Philippines; San Jose, Costa Rica; Glasgow, UK; Trinidad & Tobago; India – please visit our website for additional information CHECK US OUT FOR YOURSELF! Twitter & Instagram: bgocareers Facebook: Bill Gosling Outsourcing LinkedIn: Bill Gosling Outsourcing Website – https://www.billgosling.com/careers If you are seeking a career opportunity in a fun, diverse, and engaging workplace which promotes both personal and professional growth, we would like to hear from you!