BILDX Call Center Agents provide a crucial role in enhancing the customer experience for our clients by providing both inbound and outbound call support for sales inquiries. You will be the centralized point of contact offering personalized solutions and support tailored to the client’s specific needs.

Our ideal candidate will be a compassionate and results oriented individual who will be empathetic, knowledgeable, and helpful during each customer interaction to nurture and build positive and loyal relationships with our client base.

Position is fully remote. However, on-site training in Lakeland, FL will be required.

Job Responsibilities:

• Provide superior customer service experience by handling inbound and outbound communication with incoming leads via phone, text, and email.
• Call Center Agents provide the added voice channel approach for leads with the Automatic Call Distributor via IVR
• Response Time and Service Level Agreements vary upon client
• Track results of your progress with each lead
• Complete scheduled tasks in client CRM
• Review post-tour leads for follow up.
• Distribute information seamlessly to clients.
• Perform other support functions as needed.
• Create a “next step” plan for each active lead with the goal being an actual tour of the community.
• Lead follow-up contacts to get cold and warm leads back to hot status.

Core Competency Expectations

• Communication skills; excelling in written and verbal communications.
• Ability to utilize the Bild Sales System including Connection Sheets
• Skillful use of the Bild 5 Step Phone System
• Incredible customer service skills
• Attention to detail.
• Professionalism when representing the BILDX team.
• High sense of urgency when following up with team members and clients
• Problem solver, organized, and self-motivated
• Able to balance several tasks at once.
• Laptop with Windows operating system
• Noise cancelling headset.
• Call center experience preferred.

Hours

• Full-time remote position
• Shift 1: 9:30 - 3:30 EST

Shift 2: 3:30 - 9:30 EST

• Weekend rotations as required:
• Saturday:

Shift 1: 10 - 2:30 EST
Shift 2: 2:30 - 7 EST

• Sunday:

Shift 1: 10 - 3 EST
Shift 2: 3 - 8 EST

Job Type: Full-time

Pay: From $18.00 per hour

Expected hours: No less than 32 per week

Application Question(s):

• Do you have experience working with several CRM platforms?

Experience:

• Call center: 3 years (Required)
• Customer Service: 3 years (Required)

Location:

• Tampa, FL (Required)

Work Location: Remote