Job Summary:

The General Manager is responsible in overseeing and managing all aspects of restaurants operations to ensure its success. This role requires strong leadership, organizational skills, and a passion for delivering exceptional guest experience while maintaining operational efficiency and profitability.

Key Responsibilities:

· Leadership and Team Management

· Recruit, train, and supervise restaurant staff, including servers, kitchen staff, and support personnel.

· Set performance expectations, provide regular feedback, and conduct performance evaluations.

· Foster a positive and inclusive work environment, promoting teamwork and high morale among employee's.

2. Operations Oversight:

· Develop and implement operational policies and procedures to ensure efficient restaurant functioning.

· Monitor inventory levels, order supplies, and manage vendor relationships.

· Oversee restaurant cleanliness, maintenance, and adherence to health and safety standards.

3. Customer Service Excellence:

· Ensure exceptional guest experience by consistently maintaining high service standards.

· Address customer inquiries, concerns, and complaints promptly and professionally.

· Encourage staff to provide attentive and friendly customer service.

4. Inventory and supply chain Management:

· Manage inventory levels and minimize waste to ensure adequate stock.

· Establish relationships with suppliers and negotiate favorable terms and prices.

5. Problem Solving and Conflict Resolutions:

· Address operational challenges and resolve conflicts among staff or with customers.

· Make quick and informed decisions to ensure smooth daily operations.

Required Skills/Abilities:

· Excellent verbal and written communication skills.

· Excellent interpersonal and customer service skills.

· Excellent sales and customer service skills.

· Excellent organizational skills and attention to detail.

· Excellent time management skills with a proven ability to meet deadlines.

· Strong analytical and problem-solving skills.

· Strong supervisory and leadership skills.

· Ability to prioritize tasks and to delegate them when appropriate.

· Ability to function well in a high-paced and at times stressful environment.

· Proficient with Microsoft Office Suite or related software.

Education and Experience:

· Bachelor’s degree in Business Administration or equivalent.

· At least three years related experience required.

· Multi-unit management or district management experience required.

· Strong knowledge of restaurant operations, including financial management, staffing, and customer service.

· Excellent leadership, communication, and interpersonal skills.

· Analytical and problem-solving abilities.

· Ability to travel within the district and work flexible hours.

Physical Requirements:

· Must be able to lift up to 15 pounds at times.

· Regular travel as needed.

Job Type: Full-time

Pay: From $1,100.00 per week

Benefits:

• Paid time off
• Paid training

Experience level:

• 5 years

Restaurant type:

• Café
• Casual dining restaurant
• Fast casual restaurant

Shift:

• Day shift

Weekly day range:

• Monday to Friday

Experience:

• Restaurant management: 5 years (Preferred)
• Leadership: 5 years (Preferred)
• Microsoft Excel: 5 years (Preferred)
• Computer literacy: 10 years (Preferred)

Language:

• English fluently (Required)
• Spanish fluently (Required)
• Arabic Fluently (Required)

Job-related location requirement:

• Candidates must be within a 25-mile radius.

Work Location: In person