Description

Company Description

Bigbelly is the world leader in Public Space Waste Solutions. Bigbelly products are designed to dramatically increase the operational efficiency for our customers while beautifying their public space in a way that produces measurable reductions to our customer’s carbon footprint. The Bigbelly solution leverages smart technologies, such as IoT, along with new and traditional manufacturing and materials.

If you’re looking for a challenging and rewarding career with a company that values innovation, excellence, and teamwork, we would love for you to join us in our mission to create a cleaner, more sustainable world. This position plays a critical role as Bigbelly strives to launch new products and initiatives. The evolving needs of the company will lead to opportunities for personal and professional growth. 

Job Description

We are looking to add a Technical Documentation Specialist to support the needs of the Bigbelly product teams. This is a full-time opportunity with growth potential. This position is at the company headquarters in Needham, MA, as a part of the engineering team, and involves working on our products throughout their lifecycle. Travel to our manufacturing facility in Methuen, MA will be required occasionally to engage with the manufacturing team. 

In this role you will be documenting product/technical information that supports our internal teams and customers worldwide. Responsibilities include writing engineering work instructions, user manuals, troubleshooting guides, and parts manuals. You will also be tasked with implementing edits to existing documentation based on feedback and inbound requests.

We are looking for a self-starter who has technical aptitude and writing proficiency. Organizational skills and an excellent attention to detail are a must. You need to be adept using Google applications to draft and edit documents. Experience manipulating 3D CAD models using SolidWorks and editing photos to create illustrations is preferred. 

Requirements

Responsibilities

• Create, proofread, and edit technical documents, manuals, and guides using various applications, including those from Google and Microsoft.
• Edit photos and graphics to create illustrations for technical documents. 
• Record notes and photographs of product assembly procedures in a manufacturing environment.
• Interface with Engineering and Customer Support staff during documentation drafting and editing.
• Update existing documents while adhering to established formatting guidelines, while helping to refine those guidelines.
• Maintain an organized documentation repository.
• Field inquiries and requests from internal team members related to technical documentation. 
• Manipulate 3D CAD models to create illustrations for technical documents.

Qualifications

• Proficiency using PDM tools (Arena preferred)
• Proficiency using Microsoft Office software (Word, Excel, and PowerPoint)
• Proficiency using Google Docs, Sheets, Slides
• Good communication skills, both verbal and written 
• Excellent attention to detail
• Ability to be on-site at headquarters in Needham, MA, full time
• Experienced with common shop tools and mechanical assembly techniques preferred
• Technical degree preferred
• Experience using SolidWorks 3D CAD design software preferred
• 7 years of related experience