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Position Summary:
Our Micro-Systems Specialist would be dedicated to: Resolving points of friction presented by Big Y associates from the Store Support Center and our Stores that cannot be resolved quickly by our Tier one level Support. Other responsibilities, are to find root causes to areas of concerns and to apply the appropriate action to eliminate the problem and or escalate to the appropriate groups. Install and maintain various applications and proactively monitor systems to ensure accuracy and efficiency. Implement enhancements, attend training sessions for new systems and publish a status of activities performed during one’s shift.
Essential Functions:
1. Call Center Usage
2. Disaster recovery awareness
3. Documentation & Cross Training
4. Hardware/Software Installations/Upgrades
5. Inventory accuracy
6. Organization of work
7. Phone System (Store Infrastructure and PBX)
8. Project planning;
9. Special Projects / R&D of New Technologies
10. Troubleshooting and problem solving
Job Type: Full-time
Pay: From $23.85 per hour
Expected hours: 40 per week
Benefits:
Schedule:
Work Location: In person
Full Time
Retail
$68k-85k (estimate)
05/24/2024
06/06/2024
bigy.com
SPRINGFIELD, MA
7,500 - 15,000
1936
Private
DONALD H D'AMOUR
$1B - $3B
Retail
Big Y owns and operates a chain of supermarkets that offers grocery, health, beauty and baby care products.