About us

Big Moe Spring and Alignment is a heavy duty Spring and Alignment shop that has been in Atlanta since 1981. We are a small family owned company that is looking to add to our team. We are currently hiring for a service technician position with an opportunity to grow into other positions. We offer competitive pay, free telemedicine, dental and paid time off to our employees. We are seeking a dedicated Service Writer to join our team. The ideal candidate will have a strong background in customer service and suspension, drive shaft and steering knowledge.

Service Writer / Advisor responsibilities:

- Complies with all company safety regulations and guidelines.

- Escalates issues to managers promptly.

- Collaborates with managers and service technicians.

- Follows all company policies and procedures.

- Communicate with customers to determine their service needs

- Write accurate service orders and descriptions of problems reported by customers

- Provide estimates for labor and parts costs

- Coordinate with the service department to ensure timely completion of work

- Upsell additional services or products to customers when appropriate

- Maintain customer records and follow up on services performed

- Transmit repair orders to the technicians promptly

This is a fulltime position, Monday - Friday 8am-4:30 pm. No weekend work or overtime is required.

Must be able to meet the following requirements:

Requirements:

- At least 2 years (preferred 5 years) of suspension, steering or drive shaft repair experience.

- Strong sales skills to promote additional services or products

- Excellent communication and customer service skills

- Must have reliable transportation.

- Learns new maintenance / repair skills quickly.

- Works safely and efficiently.

- Attention to detail.

- Verbal communication skills.

- Written communication skills.

- Proactive.

- Problem-solving skills.

- Basic IT skills.

- Team working.

- Heavy duty parts knowledge.

- Must be 18 years of age or older.

- Punctual.

- Handles the physical demands of the job, including lifting at least 50 pounds.

- Communicates effectively, and collaborates with other workers.

- Time management.

- ASE certifications in suspension repair / pneumatic brake repair / steering system repair (a plus)

- Bilingual (a plus)

This position offers the opportunity to work in a dynamic environment where you can utilize your knowledge and customer service skills to provide exceptional service to our clients.

Job Type: Full-time

Pay: $45,000.00 - $55,000.00 per year

Benefits:

• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Day range:

• Monday to Friday
• No weekends

Shift:

• 8 hour shift

People with a criminal record are encouraged to apply

Ability to Relocate:

• Austell, GA 30168: Relocate before starting work (Required)

Work Location: In person