12 Assistant Store Manager - Service Jobs in Pembroke, FL
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Big Lots is Hiring an Assistant Store Manager - Service Near Pembroke, FL
When you join our team, you’ll enjoy extra savings with a 20% discount on almost everything in store – even food! And a 30% discount on Indoor and Outdoor furniture. Additional benefits include a same day pay option (hourly associates only), discounts on Apple products, Verizon, AT&T services, and more! For More information about benefits, see https://www.biglots.com/corporate/careers/benefits.
Primarily responsible for all customer service, cashiering, and recovery-related functions and is accountable for customer service and operational standards within the store. Leads, directs, and actively participates in all customer-facing and service aspects of the store, including the support of front-end operations, and is responsible for the customer service and associate recognition programs. Responsible for associate staffing, training and development. When serving as the Manager on Duty, leads and provides direction to store associates performing all cashiering, customer service, recovery, and furniture-related activities on the sales floor. Works collaboratively with store leadership to drive overall store performance.
1. Leads and directs all activities related to cashiering, front-end and recovery functions according to operational and merchandising standards.
2. Leads and supervises the service team.
3. Responsible for all activities related to the achievement of customer service standards, training and the day-to-day operational tasks and operational standards, including recovery and merchandising preparation.
4. Drives staffing efforts in the store, including interviewing, selection, hiring and training of associates in collaboration with the other members of the store’s leadership team. May complete performance evaluations as directed.
5. Administers appropriate disciplinary action to associates, including recommendations for termination, in partnership with the store leadership and in accordance with company guidelines.
6. Responsible for the supervision, maintenance, and compliance of all customer service and associate recognition programs. Completes training and follow up as needed.
7. Assists with store scheduling and payroll processes on a daily and weekly basis.
8. Establishes plans to accomplish store initiatives and achieve defined goals.
9. Utilizes company tools, reports, and feedback to effectively analyze trends and refine plans.
10. Responsible for the maintenance, supervision, and compliance of the Hazardous Waste program.
11. Serves in Manager on Duty role as needed including opening and closing the store. When serving in this role, provides leadership and direction to floor associates and ensures that store, merchandising, and customer service standards are continuously met, including merchandise presentation, signage, recovery, and cleanliness. Drives the customer experience and ensures resolution of customer issues.
Qualification
1. High School Diploma, GED, or equivalent work experience required. Must be 18 years of age.
2. Minimum three years retail management experience preferred.
3. Strong organizational, communication, leadership, presentation, and interpersonal skills required.
4. Strong decision-making and problem resolution skills required.
5. Ability to lift, carry, push, and pull a minimum of 50 pounds required. Ability to unload freight, to move product on and off store shelves, to walk, stand, bend, stoop, or kneel for long periods of time, and to move freely throughout store on a continual basis required.
6. Availability to work a variable schedule of at least 40 to 45 hours per week, including nights, weekends, and holidays required.
7. Ability to travel between stores with some overnight stays required.
8. Demonstrated visual merchandising skills required.
9. Basic English literacy, math, and PC skills required.
We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws.
The actual hourly rate will equal or exceed the required minimum wage applicable to the job location.
Job Summary
Full Time
Retail
$40k-62k (estimate)
01/20/2024
04/10/2024
biglots.com
COLUMBUS, OH
15,000 - 50,000
1967
Public
BRUCE K THORN
$5B - $10B
Retail
Related Companies
About Big Lots
Big Lots owns and operates retail stores that offers furniture, patio, mattresses, home decors and rugs.
The job skills required for Assistant Store Manager - Service include Customer Service, Leadership, Merchandising, Scheduling, Initiative, Retail Management, etc. Having related job skills and expertise will give you an advantage when applying to be an Assistant Store Manager - Service. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Assistant Store Manager - Service. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Assistant Store Manager - Service positions, which can be used as a reference in future career path planning. As an Assistant Store Manager - Service, it can be promoted into senior positions as a Grocery Store Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Assistant Store Manager - Service. You can explore the career advancement for an Assistant Store Manager - Service below and select your interested title to get hiring information.
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