Customer Service Representative

Duties:

- Provide exceptional customer service to clients via phone, email, and in-person interactions.
- Assist customers with inquiries, complaints, and product information.
- Analyze customer needs and recommend appropriate solutions.
- Conduct outbound calls to follow up on customer inquiries or sales leads.
- Process orders, returns, and exchanges accurately and efficiently.
- Maintain customer records and update information in the database.
- Perform data entry tasks to input customer information and update account details.
- Handle escalated customer issues with professionalism and empathy.

Skills:

- Excellent phone etiquette and communication skills.
- Strong customer service orientation with the ability to resolve problems effectively.
- Proficient in analyzing customer needs and providing appropriate solutions.
- Experience in outbound calling for sales or follow-up purposes.
- Bilingual in Spanish and English is a plus.
- Accurate and efficient data entry skills.
- Multilingual abilities are a plus.

We offer competitive compensation, comprehensive benefits package, and opportunities for career growth. If you are a motivated individual with a passion for providing excellent customer service, we would love to hear from you.

Please note that only qualified candidates will be contacted for further consideration.

Job Type: Full-time

Pay: $16.00 - $18.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• No experience needed

Shift:

• 8 hour shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person

Work Location: In person