Big Dreams Transport, LTD is looking for an experienced dispatcher to join our team. As a dispatcher, you will be expected to ensure daily operations run smoothly by coordinating with customers, providing precise logistics for drivers to follow on their trips, and coordinating delivery times. Dispatchers are the main point of contacts for drivers and customers.

The ideal candidate must be an excellent communicator and able to remain calm and composed, in a fast-paced environment. You must be able to multitask, and be able to think outside the box, to meet daily customer requirements.

Duties include but are not limited to:

Scheduling and dispatching drivers, vehicles, or equipment to appropriate locations according to predetermined schedules, customer requests or immediate needs.

Receive incoming telephone calls from customers and drivers to arrange transportation services

Provide drivers information needed for delivery success

Provide communication to customers should any issues/delays arise

Speaking with supervisors or customers to resolve issues, requests for services or equipment

Monitor driver locations, hours of service, to provide timely location updates for customers along with planning for the weekly schedule

Communicate with Shop department on equipment needs/repairs

Enter data in the computer system and maintain records of calls, activities, and other pertinent information

Maintain records of deliveries made by the company. This will include proper paperwork i.e., complete bill of ladings, proof of deliveries, etc.

Ensure that drivers comply with company policies and procedures

Reports any/all accidents or incidents involving the company vehicle, including unsafe driving practices to management

Requirements/Qualifications:

Proven experience as a dispatcher

Knowledge in the Alaska Trucking Industry

Knowledge in DOT and FMCSA regulations

Knowledge in equipment, trucks and trailers

Be flexible with working outside business hours; this includes necessary communication with other personnel regarding any operations related issues. This also includes necessary communication with customers on delays/issues

Active listener with excellent communication skills

Sound judgment and critical thinking

Outstanding multitasking abilities

Excellent computer skills

Salary: Depending on Experience

Job Type: Full-time

Pay: $22.00 - $26.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Vision insurance

Schedule:

• 10 hour shift
• Weekend availability

Ability to commute/relocate:

• Palmer, AK 99645: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Dispatching: 4 years (Preferred)
• Alaska Transportation: 4 years (Preferred)

Work Location: One location