Do you enjoy interacting and connecting with patients? Are you passionate about providing best-in-class vision services? Join the Big City Optical team today in this Front Desk Medical Receptionist - Optical job at our Evanston location.
In this role, you must be organized, self-motivated, detail oriented and customer service focused. You will be responsible for selling eyewear products and handling administration duties to a loyal customer base where patient care always comes first.
When you join Big City Optical, you become part of a collaborative team in a relaxed atmosphere that shares your passion for providing care with a personal touch to the members of our community.
Benefits Include:

• Paid Time Off
• Medical, Dental, & Vision Insurance
• 401K Plan with 10% Matching!!
• Employee Discounts
• Free Annual Exam!

Bring your exceptional optical skills and build a career you love by joining the Big City Optical team. Apply for our Front Desk Medical Receptionist - Optical job today!

Job Responsibilities

Front Desk Medical Receptionist - Optical Job Responsibilities

• Provide patients with exceptional customer service by understanding and assisting the patient’s needs.
• Guide and assist patients in the eyewear and frame/lens selection process, by using extensive knowledge of product lines and options to educate client.
• Maximize sales offering and educating clients on lens options
• Provide patients with comprehensive explanation of their insurance benefits such as copays, allowances, and eligibilities
• Ensure insurances are billed correctly and by the end of each day
• Use proper tools to take accurate measurements, and fit/adjust eyewear as need for patient needs
• Troubleshoot any issues client may experience with glasses we have made for them
• Promise accurate delivery & turnaround times meeting the patients’ needs. Immediately notify patient of any delays of delivery times.
• Confirm RX, lens materials, coating, and quality are in “passing condition” before notifying patient that glasses are ready for pick up and dispensing.
• Ensure product pricing is accurate
• Accurately process client transactions/payment
• Help maintain the attractive appearance of the office; dust, clean frames, clean and stock bathroom as needed
• Stock eyeglass cases, cleaners, contact lens station, ensure frame boards are full as applicable
• Schedule clients to see the doctor accordingly (reason for visit, insurance, etc)

Required Skills and Qualifications

Front Desk Medical Receptionist - Optical Job Qualifications

• 1-3 years previous Optician experience preferred
• High School Diploma or GED required
• Strong communication skills (verbal and written), including strong interpersonal skills.
• Computer skills with CRM software, Order Processing programs, and Microsoft Office/Outlook
• Knowledge of billing and insurance
• Excellent problem-solving skills
• Ability to adjust priorities and manage time wisely in a fast-paced environment.
• Preferred: Bi-lingual in English and Spanish