Summary of Position:

The Shift Supervisor at Big Chill Island House (BCIH) is responsible for managing the daily operations of our restaurant, overseeing the guest’s experience, assisting with all aspects of service, and being a leader on the floor. The Shift Supervisor will inspire and motivate the team to achieve their goals and will set an example for our employees by modeling top-notch hospitality and guest service during every interaction with every guest. If you have a passion for leadership and hospitality, our island-inspired oasis awaits you. Must Enjoy the Ride! 

Duties & Responsibilities:

• Oversee and manage all areas of the restaurant and make final decisions on matters of importance to guest service to ensure high-caliber hospitality in all areas
• Manage shifts which include: daily decision making, scheduling, planning while upholding standards, product quality and cleanliness
• Build and inspire the BCIH team and be an effective coach; elevate staff for growth and assist them in reaching goals by establishing performance expectations and enforcing accountability
• Uphold core values in our Team Development plan by reinforcing “How We Roll” throughout with interviewing, hiring, onboarding, coaching, and disciplining & terminating as appropriate with oversight from the General Manager and in accordance with company policies
• Conduct orientation, explain the BCIH philosophy, and oversee the training of new employees
• Delegate responsibilities & provide direction to employees regarding operational/procedural issues to ensure excellent service is consistently achieved and ensure all staff have the right tools, knowledge & equipment to do their jobs safely and effectively
• Provide strong presence in local community and high level of community involvement by restaurant & staff
• Schedule labor as required by anticipated business activity while ensuring that all positions are staffed and labor cost objectives are met
• Adhere to company standards and service levels to increase sales and minimize costs, including food, beverage, supply, utility and labor costs
• Ensure that all financial (invoices, reporting) and personnel/payroll related administrative duties are completed accurately, on time, and in accordance with company policies and procedures
• Enforce sanitary practices for food handling, general cleanliness, and maintenance of kitchen and dining areas
• Ensure compliance with operational standards, company policies, federal/state/local laws, and ordinances
• Maintain professional image including restaurant cleanliness, proper uniforms & appearance standards
• Investigate, respond to and resolve complaints, taking any and all appropriate actions to turn dissatisfied guests into return guests
• Ensure that proper security procedures are in place to protect employees, guests and company assets
• Ensure a safe working and guest environment to reduce the risk of injury and accidents and complete accident reports promptly in the event that a guest or employee is injured
• Live the brand and be a brand ambassador and make decisions in the best interest of the business at all times

Qualifications:

• 2 years of hospitality experience preferred; leadership experience a major plus
• Must be eligible to work in the United States
• Strong communication skills with the ability to multitask
• Be able to work in a standing position for long periods of time 
• Ability to maintain a calm professional demeanor during busy rushes
• Ability to stand, reach, bend, squat, and lift during shift
• Must have reliable transportation to/from work

Hours & Pay:This hourly management position pays $19-21/hour with awesome employee perks. La Vida Hospitality Group offers unique lifestyle-based benefits geared towards doing what we do best - Enjoying the Ride & Celebrating our Tribe!

• Unlimited growth potential with salaried management opportunities
• Travel opportunities
• Team events & outings 
• Local lifestyle perks like paddleboarding & kayaking discounts
• Professional leadership development and continuous coaching, training, and mentorship
• Food, beverage & retail discounts
• Benefits for salaried team and paid time off for full-time hourly employees
• Celebrate Wellness program dedicated to supporting employee wellness

...and tons more! We're firm believers in working & playing hard and we want to find people who share that same passion with us, so if that sounds like your kind of vibe, apply to join our team today!