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Position Summary
The Customer Relations Specialist is an integral part of our program team, dedicated to providing exceptional support and fostering positive relationships with our valued participants. You will serve as the first point of contact for inquiries, eligibilities and applications in support of Big Brothers Big Sisters of Rhode Island. (BBBSRI). Emphasis is placed on cultivating a customer-focused image of BBBSRI, ensuring a positive inquiry experience, and maintaining the highest level of confidentiality at all times.
Our Mission
Create and support one-to-one mentoring relationships that ignite the power and promise of youth.
Each employee of BBBSRI helps to extend the mission of the agency in particular ways as outlined in the position description. The essential functions of the position include, but are not limited to:
Program-Related Responsibilities
Program Recruitment Responsibilities:
Education and Experience:
A minimum of a high school diploma or equivalent. Additional training/experience for office administrative assistant preferred. At least 1 year of experience in a busy office environment is required; knowledge/familiarity with business office equipment.
Knowledge, Skills and Competencies:
· Intermediate proficiency with Microsoft Office suite. Database experience a plus
· Comfortable utilizing social media platforms
Physical Demands:
The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands; balance, stoop, kneel or crouch; and talk or hear. The employee must occasionally lift and/or move up to 25 pounds.
Generally in an office environment. The noise level in the work environment is usually moderate. Employee is occasionally exposed to outside weather conditions.
Job Type: Part-time
Pay: $19.00 per hour
Expected hours: 20 – 25 per week
Benefits:
Experience level:
Shift:
Weekly day range:
Work setting:
Work Location: Hybrid remote in Providence, RI 02909
Part Time
$41k-51k (estimate)
03/23/2024
07/19/2024
The job skills required for Customer Relations Specialist include Microsoft Office, Listening, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Relations Specialist. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Relations Specialist. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Relations Specialist positions, which can be used as a reference in future career path planning. As a Customer Relations Specialist, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Relations Specialist. You can explore the career advancement for a Customer Relations Specialist below and select your interested title to get hiring information.
If you are interested in becoming a Customer Relations Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Relations Specialist for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Relations Specialist job description and responsibilities
Customer agents talk to customers on behalf of businesses and companies.
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Maintain a detailed understanding of products and services, assist customers with questions and suggest the best products for their needs.
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Deep understanding of customers concerns and thoughts regarding the use of products, and the ability to troubleshoot as needed.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Relations Specialist jobs
They’re also known for soft skills such as Communication skills, Computer skills, and Customer-service skills.
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Validate and qualify new customers before referring to the appropriate sales manager.
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Ultimately, an outstanding customer relationship manager will work closely with sales and accounts managers to ensure that all staff preserves relationships with clients.
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Delivered exceptional levels of customer satisfaction through excellent sales service.
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Step 3: View the best colleges and universities for Customer Relations Specialist.