Permanent Managed Services

Biblioso FTE on Biblioso benefits and payroll, reporting onsite on a permanent basis to our client’s Redmond campus.

Working Hours: M-F, 0700-1600

Job Description:

1. Receive Freight/Deliveries
   1. Receive daily courier deliveries and shipments from carriers and freight-forwarders.
   2. Audit newly received shipments for damage and count validation.
   3. Scan packing lists for each received shipment for Customer and Inbound Coordinator’s tracking and records.
   4. Attach POD to Delivery Request in internal IMS tool.
2. Scan/Checkout Hardware
   1. Support will-call requests. Customers have the option to come directly to the warehouse to pick up equipment they have previously checked out.
   2. Scan inventory to capture serial # and part information. Reallocate server hardware in inventory DB.
3. Work Order Tickets
   1. Action customer’s work-order tickets. Responsibilities may include updating the ticket, coordinating with customer to resolve an exception, inventory discovery or hardware move.
4. Hardware Returns
   1. Receive hardware returns from labs and personnel. Will be required to scan inventory, reallocate, store and update tickets.
   2. Activities may require reconfigure of server commodities to known working state.
5. Delivery Requests
   1. Create and/or facilitate Delivery Requests to order equipment from inventory.
   2. Update internal systems (IMS and ticketing) when actioning a Delivery Request.