With an unwavering belief in the resilience of the human spirit, Bi-Bett has a responsibility to deliver on its mission as it has done since its founding in 1969 to provide quality, patient-centered and affordable treatment services to individuals, families and communities suffering from substance use disorders. Originally based in Contra Costa County, Bi-Bett now operates DUI, Residential, Outpatient programs and Sober Living Environments in Contra Costa, Alameda and Solano Counties,

Position Summary: The Director, DUI Services will report to the Chief Executive Officer and provide support to over (5) DUI programs located in Alameda, Contra Costa & Solano Counties. The position requires experience managing direct reports and strong experience with multi-site management.

The ideal candidate would be process and detail oriented, and have extensive experience improving workflows, standardized processes, and skills to maximize operational efficiencies. Strong training skills will be required to drive compliance with executing policies and procedures. The candidate MUST understand Title 9 & Title 22 compliance and regulatory requirements. The incumbent would be responsible for the financial sustainability of all DUI programs. A good understanding of Title 9 payment practices associated with attendance and completion of DUI services is required.

To be considered, the candidate must demonstrate that they have been in a management position where they have implemented disciplined managerial practices, routines & processes to ensure that programs are running optimally. This position requires contact with various stakeholders such as County & State entities with a professional, knowledgeable, and skilled leadership presence.

RESPONSIBILITIES INCLUDE:

Ensuring that Client Program Intakes are operating smoothly in a group setting for maximum efficiency.

The Director will supervise management staff that will monitors education & group sizes to ensure that they are at a minimum utilization of 80% of Title 9 maximums.

The position is responsible for managing the accounts receivable process across all sites, ensuring that Program Assistants are engaging in Best Practice for collecting payments.

Ensures the managers are training staff on DUI program policies & procedures through the facilitation of regular team meetings.

Has full oversite to ensures program compliance with Title 9 standards by taking samples of client files routinely, providing ongoing coaching & feedback regarding compliance levels.

Safeguards that programs maintain optimal staff coverage levels in an effort to Implements safeguards to keep all scheduled services online and within 95% minimum ‘up-time’.

Initiates, implements, and supervises with the management team a tracking system to measure volume & demand for DUI services across all sites.

The Director will have oversite to achieve optimal client satisfaction scores via web rating sites.

The Director will be required to attend necessary trainings, executive and administrative meetings.

Director will be the champion and advocate on behalf of Bi-Bett regarding State and County regulations, and advocacy for services and State law enforcement.

Supervises, monitor, and reports the DUI patient experience survey dashboard. Synthesizing the information to provide actionable improvement recommendations.

Driving is required to routinely visit DUI programs, attend required training, meetings or to fulfill other responsibilities defined in this role.

Ensures that Live Virtual Best Practices are followed by Regional Management staff and Counselors as the programs deliver DUI services remotely as authorized by the DHCS and the State.

Other duties as assigned by the Chief Executive Officer.

Other Requirements:

This position is full time on site and requires the individual to be present at multiple sites each day.

Must be able to sit for prolonged period of time on the computer.

Must have a valid driver license and own vehicle to commute to various sites.

On occasion, must be able to lift up to 30 pounds.

Job Type: Full-time

Salary: $82,000.00 - $92,000.00 per year

Benefits:

• Dental insurance
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Application Question(s):

• Do you have proficient to expert knowledge of Title 9?

License/Certification:

• CADC, CCAPP, SUDCC (I, II, or III) (Required)

Work Location: In person.

QUALIFICATIONS:

Proven experience as a C-level contributor with strong leadership skills.

Must possess Certification as an Alcohol and Drug Counselor from accrediting body.

Bachelor’s degree required, master’s degree a plus.

Minimum of 5 years’ experience working in DUI Services.

Experience initiating and managing DUI grants.

Must possess expert knowledge of California Code of Regulations Title 9 Rehabilitative and Development Services/Department of Drug and Alcohol Services.

Must have experience managing personnel at multiple sites.

As required by Title 9 the Director of DUI Services will need to be experienced in managing staff who are required in all DUI programs to be licensed, certified, or registered.

Must be able to identify and demonstrate effectiveness in leading teams.

Able to work independently and effectively coach & mentor staff.

Strong computer and organizational skills coupled with strong written and verbal communication skills.

Ability to interact respectfully with the public both in person and on the phone.

Experience working with State and County regulators and management staff.

Strong background in business management and solid business acumen is strongly preferred.

Excellent presentation skills are required, as well as the ability to interact with and relate to a wide range of individuals internally and externally.

Ability to speak Spanish would be a plus.

Must have one year of experience managing an accounting system or preparing or directing the preparation of budgets or cost reports. Satisfactory completion of two college-level courses in accounting may be substituted for the one year of experience.