Job Description: BHMG - Breckenridge Lane Full Time Referral Coordinator The Referral Coordinator works with the patient and outside services to schedule specialty services under the order of the physician. The referral service provides appointment, patient contact by telephone and mail to verify date, time, location and any special instructions. The checkout service includes scheduling any appointments for follow up care, including laboratory tests, follow up visits for laboratory results, next visit appointment and provide verbal and written appointment date and time and any special instructions. Principal Duties and Responsibilities: The following is a summary of the major functions of this position. He or she may perform other duties, both major and minor, which may not be mentioned below, as well as specific functions may change from time to time. Respect/promote patient rights, maintain confidentiality, and exhibit friendly/helpful behaviors. Interact with patients and outside specialty services to set appointment dates and times and provide confirmation and special instructions to the patient; complete forms; referrals; pre-certification documentation. Duties include scheduling, answering phone, filing, copying, completing obtaining demographic information, updating charts, assuring fee tickets reflect services perform. Position requires highly organized and experienced person who can maintain a cheerful and professional manner in high stress situations. Respond to emergencies in appropriate manner and according to policy. Follow all OSHA and departmental policies; perform quality control, record data as necessary. All departmental/staff/operational problems reported to the appropriate supervisor in a timely manner. · Professionalism/Excellence Orientation: Professionalism and Excellence Orientation refer to the way in which our employees work to meet our customers’ needs and further the mission of the hospital. · Ownership/Stewardship: The work we do is a reflection of ourselves. Ownership and Stewardship mean taking PRIDE in what we do and demonstrating a sense of responsibility for the outcomes of our work and job. · Teamwork/Commitment to Co-Workers: We rely on each other to give the best possible service and care to our patients, visitors, coworkers and physicians. Respect and collaboration are essential Baptist Healthcare System values. Minimum Education, Training and Experience Required: High School Diploma or Equivalent strongly preferred Experience with at least one year of referral work desired scheduling, customer service, EHR, Medical terminology If you would like to be part of a growing family focused on supporting clinical excellence, teamwork and innovation, we urge you to apply now! Baptist Health is an Equal Employment Opportunity employer. Founded in 1924, Baptist Health has been bringing advanced medical technology, modern facilities, and many of the region's most prominent physicians and medical professionals to the communities of our commonwealth for nearly a century. Headquartered in Louisville, the Baptist Health family of hospitals, care centers, physician offices and health facilities has experienced tremendous growth in recent years. Counting all nine hospitals, we have more than 2,700 licensed beds. Baptist Health has more than 300 points of care include outpatient facilities which offer Urgent Care, occupational medicine, physical therapy and diagnostics. Home care is also available in 39 Kentucky counties, six counties in Illinois and six counties in Southern Indiana. Our physician network of more than 3,000 employed and affiliated physicians continues to grow as we endeavor to improve access to healthcare and enhance the health of Kentucky as a whole. EEO Statement: Baptist Health is an Equal Employment Opportunity employer, and seeks to employ individuals without regard to race, color, national origin, gender, sexual orientation, gender identity, age, disability, marital status, citizenship status, military status, religious or political beliefs, protected veteran status, employment status or any other protected class identified in any federal, state, or local law. Baptist Health specifically encourages minority, female, disabled, veteran and other candidates from diverse backgrounds to apply and strengthen our team. Please note that Baptist Health is a drug-free workplace and employment with Baptist Health is subject to post offer, pre-employment drug testing. NOTICE OF NONDISCRIMATION AND ACCESSIBILITY TO SERVICES Persons with hearing and speech impairments can contact Baptist Health facilities by using the Kentucky Relay Service, a toll-free telecommunication device for the deaf (TDD). For voice to TDD, call 800.648.6057. For TDD to voice, call 800.648.6056.