We are growing!

Join us as the Call Center Admissions Representative - in Perrysburg, Ohio as we expand mental health services to children & adolescents throughout the State!

Beyond Healthcare is a mental health agency that focuses on the child and family healing together. We are passionate about bringing the humanity back into healthcare and connecting people to a vibrant community where they belong, find their purpose, and heal.

Main Responsibilities:

Call Center Customer Service

• Receives weekly admissions slots from Clinical Directors and works with COO to optimize assessment schedule
• Provides compassionate and professional care to families and professionals seeking mental health treatment for clients or loved ones
• Converts 60% of calls
• Documents all incoming calls into Leading Reach; sending appropriate follow-up paperwork as needed
• Clarifies with clinical team any non-appropriate admissions
• Follows admissions script and training regarding open ended questions and encouraging “assessment first” care
• Maximizes assessment slots by quickly filling cancellations and creating an organized schedule

Responding to digital inquiries

• Returns all web, leading reach and “info” inquiries within the hour
• Enters all digital inquiries into Leading Reach

Provides excellent customer service

• Provides excellent customer service, and is informed of all Beyond programs in order to educate callers on possible clinical options
• Refers out to community partners when necessary
• Serves internal coworkers as part of the administrative team when time allows
• Enters insurance information to allow for appropriate financial estimates to be run prior to intake appointment
• Requests records from inpatient or other providers when appropriate
• Uploads intake paperwork into the clinical record when filled out prior to assessment appointment
• Utilizes down time to assist with compliance tasks, administrative tasks, or other duties as assigned by supervisor

Location: hybrid-remote (can be fully remote for the right candidate) in Perrysburg, OH

Schedule: Full-Time, Monday - Friday, Day Shift 8:30AM-5:00PM.

Benefits:

• Become part of a vibrant community where you will grow and belong!
• Low cost health, dental and vision insurance
• 401K Matching
• Generous Paid time-off (3 weeks) 10 Paid Holidays
• Employee Assistance Program

Experience Required: Bachelor's Degree preferred. Outstanding customer service, ability to be an empathetic listener, and type at least 50wpm.

Qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, religion, sex, pregnancy, sexual orientation, gender identity or gender expression, age, disability, military or veteran status, height, weight, familial or marital status, or genetics. If you are an individual with a disability and would like to request a reasonable accommodation as part of your employment process, please contact us directly.

Equal Opportunity Employer/Drug-Free Workplace

Job Type: Full-time

Pay: $17.00 - $19.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Health savings account
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Experience:

• Call center: 1 year (Required)
• Customer service: 1 year (Required)

Location:

• Perrysburg, OH (Required)

Work Location: Remote