We are looking for a reliable and compassionate Clinical Liaison - Home Health for home health to join our team.

Why Beyond Faith Home Care?

Join our team at Beyond Faith Homecare be a part of a company that strives to provide the best care for our patients while building a team of dedicated employees. If you want a company that appreciates your skills, compassion, and heart, then Beyond Faith Home Care is the place for you! We take pride in not only providing excellent care to our patients but also creating a positive team environment with employee support.

We provide,

Benefits eligibility now starts on the 1st of the month following employment.

• Competitive Pay
• Great Incentive Plan
• Medical, Dental, Vision
• 401 (K), Flex Spending
• Life Insurance
• Short- Long-Term Disability
• Mileage Reimbursement
• PTO
• Team Events
• Recruitment Incentive Program
• Continuing Education Training
• Employee Recognition Programs
• Performance Incentives
• Family Team Environment

Job Summary :

Clinical Liaison will be responsible to develop business partnerships generating home health referral growth by making effective sales contacts, calls, and presentations. Serves as the agency staff representative with physicians, facilities, discharge planners, and community agencies. Responsible for the overall development and referral growth of the assigned territory.

Essential Job Functions:

Every effort has been made to make this job description as complete as possible. However, it does not state or imply that these are the only duties the employee will be required to perform. The omission of specific statements of duties does not exclude them from the position if the work is similar or is a logical assignment of the position.

General Responsibilities:

• Support agency services by handling incoming leads, verifying and documenting third party payers, preparing patient intakes, and reporting daily to the agency Administrator on the status of all leads, inquiries and admissions
• Greet patients immediately and warmly both in person and on the phone
• Answer all incoming calls promptly and politely; screen calls and take/relay messages as necessary
• Instruct clients on the completion of new client forms and advise clients of their financial responsibility
• Perform the initial client intake and evaluation, develops the care plan and perform customer service visits in the client’s place of residence
• Provides documentation of client intakes, service agreements, consents, care plans, customer service visits, and any other necessary forms required to initiate care
• Coordinates services between the client and agency
• Informs agency personnel of changes in the condition and needs of the client
• Teaches and counsels the patient and family/significant others regarding their service needs and other related problems of the patient at home
• Attends staff meetings, patient care conferences, and in-services as scheduled
• Understands and adheres to established policies and procedures
• Provides services and non-medical treatments as assigned
• Develops and implements sales and marketing strategies that take advantage of area market opportunities in coordination with the agency Administrator
• Develops referral relationships with major accounts assigned to, including large hospitals and health systems, major physician practices, and other potential large referral sources
• Meets or exceeds established productivity goals and goals for hourly services growth.
• Represents the company appropriately to groups, community organizations, and the public.
• All required duties asked by the supervisor in the effective execution of your role as a Private Duty Care Coordination Liaison

Patient Rights:

• Reports all grievances and complaints patients and families make to the appropriate persons.
• Reports all allegations of abuse and or misappropriation of patient property.

Safety & Sanitation:

• Reports all accidents and incidents observed.
• Identifies and responds appropriately to emergency situations.
• Observes the safety needs of the patients.

Special Attributes:

• Maintains confidentiality of necessary information.
• Thinks and acts calmly and logically to meet unusual occurrences of the job.
• Manages time efficiently and effectively.

Team Work:

• Promotes positive team image and communication.
• Works in collaboration with local office management teams and marketing/sales staff.
• Provide role modeling in teamwork, accountability, and a positive attitude

Qualifications:

• A High School diploma or GED required
• Preferred to possess state CNA licensure at minimum
• Strong oral and written communication skills in Excel, Word, and CRM management.
• Excellent presentation skills.

Experience:

• 1-3 years in patient care, sales, or a related field
• Demonstrated proficiency in-home care marketing/sales preferred.

Physical Demands:

• Regular local travel (weekly) in all reasonable weather conditions.
• Primarily medium in nature with exerting up to 35 pounds of force to lift, carry, pull or otherwise move objects
• Involves sitting, walking, standing, driving, talking, hearing, and reaching.

Work Conditions:

• In and out of offices, referral sources, and client residences throughout the workday.
• Exposure to disagreeable conditions, including inclement weather, odors, infection, illness, and physical contact from disruptive patients.

Work Schedule:

• Must be flexible to accommodate the completion of tasks, operational needs, and referrals.