Job Summary

The Dispatcher supports the day-to-day operations of the company by efficiently scheduling and dispatching technicians to calls.

This role requires the dispatcher to think critically to ensure they are dispatching the best fit technician for the call.

Essential Duties and Responsibilities

The essential functions include, but are not limited to the following :

• The Dispatcher reports to the Operations Manager.
• Dispatch all service calls to ensure maximum scheduling efficiency without compromising client satisfaction.
• Manage the dispatch board to keep field personnel on the move and generating revenue. Make every effort to compress call scheduling effectively and maximize productivity.
• Notify clients ahead of time without fail if the technician is not going to arrive at their home within the scheduled time window and re-scheduling the time at the client’s convenience.

Every effort should be made to keep technicians on the job.

• Strictly adhere to the Dispatching for Profits Priority Service Schedule to ensure the Right technician is sent to the Right appointment.
• Share responsibility to ensure that all technicians arrive at their designated appointments ON TIME.
• Debrief technicians after each call and insist that all employees collect payment immediately after each job is completed.
• Obey the company Code of Ethics, Team Rules, and Team Philosophy

Minimum Qualifications

• High school diploma / GED required
• Associate degree preferred but not required
• Self-starter, reliable, flexibility with hours
• Strong customer service skills
• Present and communicate professionally (written and verbal)
• Excellent interpersonal communication skills on a professional and technical level
• Able to work both independently and as part of a team
• Strong knowledge of Microsoft Excel, Word and Powerpoint
• Must be a critical thinker - Strong English composition skills
• Telephone etiquette and working knowledge of email systems
• Ability to develop tools that create efficiencies within department
• Bilingual a plus, not required

Physical Demands and Work Environment

Physical Demands :

• Climbing up and down stairs from time to time
• Moderate lifting may be required (15-20) pounds
• Ability to work more than 40 hours per work week and up to 12 hours per day

Working Environment :

• Frequent speaking, listening using a headset, sitting, use of hands / fingers across keyboard or mouse, handling other objects, long periods working at a computer
• Service center environment with moderate noise level due to Representatives talking, computers, printers, and floor activity
• Dress code is business casual

Note

This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position.

Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments.

All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities.

To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently.

Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others.

The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an at will relationship.

Last updated : 2024-04-27