• Meets and greets guests in a friendly and warm manner.
• Coordinates with the event planner and/or the Sales Manager on all aspects of the banquet function.
• Performs planning and organization functions for the banqueting department like maintaining and updating function sheets / BEO etc.
• Inspects banquet rooms, service, and kitchen areas for cleanliness, proper set up, and ensures that there are sufficient supplies and equipment are available for the functions ahead.
• Oversees all aspects of assigned banquet activities, ensuring that food stations and bars are properly set and ready for execution at the appointed time.
• Responds quickly and accurately to guest requests.
• Plans the event course and orchestrates its completion in a timely and discreet manner.
• Observes guests to identify any additional requests, determine when the next course should begin, or when the meal is completed.
• Ensures that the banquet team adheres to all banquet standard processes and also hotel standard policies and procedures.
• Supervises and trains staff in the set up and break down of assigned banquet rooms according to contract and managers’ instructions.
• Supervises and trains staff in the service of food and beverages according to standards.
• Discuss any last minute changes with the banquet team.
• Ensures that all guest requirements are set and ready no less than 30 minutes before event start time.
• Coordinates function details with banquet, conference planning, and kitchen staff.
• Maintains constant contact with the banquet chefs, to ensure conclusion between food production and food service.
• Monitor banquet personnel in the performance of their duties.
• Assist in conducting pre-shift and pre-function meetings.
• Actively participates in the set up of banquet rooms and service of food and beverage to guests.
• Communicates frequently with fellow supervisors and managers as to the progress of the day's work.
• Communicates frequently with function hosts in order to ensure that their needs are being met.
• Ensures all guest checks are billed and signed by the host according to planned arrangements.
• Ensures accurate daily sales reconciliation and postings are completed and provided to the Front office.
• Displays awareness and compliance with hotels security, safety, emergency and energy procedures.
• Ensures high grooming and hygiene standards are met by all banquet staff.
• Monitors the profitability of functions to ensure quality and portion control while minimising waste and broken or lost supplies.
• Assists the Banquet Manager to establish maintenance, repair, and cleaning schedules for all banquet equipment and facilities.
• Guides, directs, and motivates banquet staff.
• Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.
• Performs other duties as assigned.

• High school diploma or equivalent preferred.
• Must speak, read, write, and understand English.
• Prior experience in a high-end, high-volume banquet operation is required.
• Prior supervisory experience is required.
• Must meet Food Handler and Responsible Vendor training and certification requirements.
• Speaks with others using clear and professional language.
• Detail-oriented.
• Professional attitude is required.
• Ability to stand and walk for extended periods of time.
• Ability to carry, push and pull up to 50 pounds of weight.
• Ability to work independently.
• Excellent time management skills and ability to multitask.
• Good leadership skills.
• Good communication skills are an asset.
• Good managements skills.

The Betsy – South Beach is an equal opportunity employer and a drug-free and harassment free workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.