Bethany is changing the world through family. We began our work by serving one child more than 75 years ago. Today, Bethany is an international Christian nonprofit partnering with communities in more than 30 states and in several countries around the world. We strengthen and preserve families, support displaced people fleeing danger, and find safe, loving families for children who need them. Bethany is at the forefront of creating and implementing solutions to meet the growing needs of vulnerable children and families in the U.S. and around the world.

The purpose of the R&P Case Manager is to provide intensive case management services primarily during the Reception & Placement (R&P) period, the first 90 days from a refugee’s date of arrival. The R&P Case Manager is the first and most important service provider in the lives of newly arriving refugees.

As a Reception & Placement Case Manager, you will be primarily responsible for maintaining regular and consistent contact with the refugee(s), assess and monitor refugees’ needs and goals, advocate on behalf of refugees to guarantee that they receive benefits and quality care, and make referrals to outside organizations to ensure that refugees’ needs are met. This individual will also document these services in accordance with the guidelines listed in the Cooperative Agreement.

ESSENTIAL JOB RESPONSIBILITIES

• Provides a comprehensive orientation and intake to newly arriving refugees that assesses client needs and goals, communicates expectations of the resettlement process and establishes a strong, supportive relationship with the client;
• Educates clients throughout the R&P period on how to access needed services so that refugees are able to attain and maintain self-sufficiency once the service period has ended;
• Ensures the provision of mandated core services including a health screening, applying for public benefits, school enrollment, and all other required services;
• Maintains up-to-date programmatic knowledge of all services (health department, social security, welfare, etc.) involving refugees;
• Provides information and referrals that are culturally and financially appropriate to assist clients in maintaining basic needs and reaching self-sufficiency;
• Maintains up-to-date knowledge of the requirements of the Cooperative Agreement;
• Provides or secures transportation to refugees for needed services;
• Secures interpreters for clients who have limited understanding of the English language;
• Documents all services provided to clients in accordance with Cooperative Agreement and Bethany policies and procedures;
• Prepares client reports within required deadlines;
• Coordinates with Bethany staff on other client needs that arise and makes referrals accordingly;
• Ensures that program goals and outcomes are achieved;
• Works closely with Bethany staff, co-sponsors, and volunteers to ensure that all services are delivered to clients;
• Participates in Bethany staff training and development activities;
• Performs other duties as assigned.