Reception and Placement Supervisor

Requisition #: req12938

Location: Grand Rapids, MI

Hours: Full-time (40 Hours/Week)

Bethany is changing the world through family. We began our work by serving one child more than 75 years ago. Today, Bethany is an international Christian nonprofit partnering with communities in more than 30 states and in several countries around the world. We strengthen and preserve families, support displaced people fleeing danger, and find safe, loving families for children who need them. Bethany is at the forefront of creating and implementing solutions to meet the growing needs of vulnerable children and families in the U.S. and around the world.

As Supervisor, you will be primarily responsible for overseeing the administration and management of the assigned program, supporting the goals and objectives of the program to ensure needs of program participants are met. This individual will also be responsible for the program compliance as it relates to the professional standards, contractual regulations, regulatory and agency standards.

This position is expected to function effectively with limited supervision while following the guidelines given on procedures, along with agency, federal, and state regulatory requirements.

ESSENTIAL JOB RESPONSIBILITIES

• Direct, lead, and/or develop all direct reports within the assigned program;
• Provide weekly individual and team supervision to staff and interns, meeting with the Branch Director regularly;
• Build and cultivate a cohesive team and maintain positive staff morale;
• Ensure effective operations through selection, training and orientation of new staff;
• Manage vacation schedules to ensure adequate coverage and availability of services;
• Oversee all program related activities;
• Ensure program activities satisfy state, licensing and contract requirements, agency requirements, and COA standards;
• Ensure program operations and services are consistent with the established agency, state, federal, and licensing standards and requirements;
• Ensure agency policies and procedures are followed by completion of staff evaluations, time sheets and reimbursement requests;
• Maintain, enhance, and develop positive relationships with referral sources, community agencies, and community partners;
• Track program outcomes for grant and other reporting requirements;
• Ensure that outcome measures are met in a timely and effective manner;
• Attend all required Bethany trainings and staff meetings to ensure effective and efficient service coordination;
• Stay up-to-date on current trends and theories related to the program, while proactively recommending changes to agency policy and practice, as necessary;
• Complete other duties as assigned.

QUALIFICATIONS:

• Bachelor’s level degree in Human Services, or equivalent field of study from an accredited college;
• At least one (1) year of experience working in a child and family welfare agency;
• At least one (1) year of experience supervising others and a team;
• Organized with strong attention to detail;
• Ability to work both independently and as a part of a team;
• Excellent verbal and written communication skills;
• Demonstrated knowledge of state, community, and agency resources;
• Computer skills sufficient to perform essential functions including knowledge of Microsoft Office suite;
• Must be 21 years old with a valid driver’s license with at least 3 years driving experience in the U.S. to operate a vehicle on behalf of Bethany. Must also pass a Motor Vehicle Records (MVR) check and maintain a reliable vehicle with proof of adequate insurance coverage;
• Pass a criminal history screen, including state and local child protection agency registries;
• Subscription to and integration of the agency Statement of Faith and Mission Statement.