Refugee Resettlement Case Manager

Requisition #: req10768

Location: Grand Rapids, MI

Hours: Full-time (40 hours/week)

Bethany is changing the world through family. We began our work by serving one child more than 75 years ago. Today, Bethany is an international Christian nonprofit partnering with communities in more than 30 states and in several countries around the world. We strengthen and preserve families, support displaced people fleeing danger, and find safe, loving families for children who need them. Bethany is at the forefront of creating and implementing solutions to meet the growing needs of vulnerable children and families in the U.S. and around the world.

As a Refugee Resettlement or Afghan Case Manager, you will be primarily responsible for providing culturally sensitive social services to clients referred to the program. This individual will also be responsible maintaining client files as required by partner organizations and the Department of State.

This position is expected to function effectively with moderate supervision while following the guidelines given on procedures, along with agency, federal, and state regulatory requirements.

ESSENTIAL JOB RESPONSIBILITIES

• Provide culturally sensitive case management services to refugee clients during the defined timeframe from their arrival to the United States;
• Maintain up-to-date information in client files as required by partner organizations and Department of State;
• Ensure delivery of services as described in partner organizations’ handbook and contractual agreement;
• Complete paperwork within appropriate time frames based on contract guidelines;
• Attend weekly meetings with supervisor to consult on cases, and to review case plan and direction;
• Collaborate effectively with the appropriate internal staff within Bethany programs to coordinate the services for the clients enrolled in their programs as well;
• Develop and maintain understanding of current refugee issues through personal reading, attendance at related seminars, participation in related task forces and committees, and personal involvement with refugees;
• Keep abreast of community resources and refer clients for support, as needed;
• Must be willing to complete on call duties that include time outside normal business hours and weekends;
• Support volunteers from local community groups by providing information and training, as needed;
• Provide transportation to clients, as needed;
• Stay abreast of all agency, federal, and state regulatory requirements related to social services;
• Complete other duties as assigned.

QUALIFICATIONS:

• Bachelor’s level degree in Behavioral Sciences, Human Services, or a Social Services field from an accredited college;
• Child welfare and/or case management experience is strongly preferred;
• Bi-lingual: English/Arabic, French, Kinyarwanda, Swahili or other indigenous languages for Refugee Resettlement and English/Dari, Farsi, Pashto, or other applicable languages for Afghan program, preferred;
• Must be at least 21 years of age;
• Prior work experience with serving refugees, preferred;
• Sensitivity in communicating and developing cross-cultural relationships;
• Excellent verbal and written communication skills;
• Must be a team player and highly collaborative;
• Demonstrated clinical, therapeutic, and crisis intervention skills;
• Ability to work independently and exercise a high level of confidentiality;
• Must be willing and able to work a flexible schedule which may include evening airport arrivals and weekend home visits, when necessary;
• Computer and typing skills sufficient to perform essential job functions;
• Commitment to goals of refugee resettlement, co-sponsorship, and the program mission;
• Computer and typing skills sufficient to perform essential job functions;
• Active motor vehicle license and maintain a reliable vehicle with adequate insurance coverage;
• Pass a criminal history screen, including state and local child protection agency registries;
• If direct contact with clients, proof of immunity to vaccine-preventable diseases, including COVID is required.
• Subscription to and integration of the agency Statement of Faith, Mission Statement, and Diversity, Equity, and Inclusion Commitment.

We value and embrace the principles of diversity, equity, and inclusion; our culture is strengthened, and our workplace is more dynamic. We are a global organization with multicultural staff, clients, and stakeholders, so we strive to create a workplace that reflects the communities we serve and where everyone feels empowered to bring their full, authentic selves to work. More work remains, but we are deeply committed to honestly acknowledging and addressing the impacts of race and racism throughout the organization. This work can be uncomfortable and even painful, but we believe that the greatest challenges bear the greatest rewards.