Refugee Case Manager Supervisor, Employment

Requisition #: req12926

Location: Allentown, PA

Hours: Full-time (40-hours/week)

Bethany is changing the world through family. We began our work by serving one child more than 75 years ago. Today, Bethany is an international Christian nonprofit partnering with communities in more than 30 states and in several countries around the world. We strengthen and preserve families, support displaced people fleeing danger, and find safe, loving families for children who need them. Bethany is at the forefront of creating and implementing solutions to meet the growing needs of vulnerable children and families in the U.S. and around the world.

As a Team Lead Case Manager, you will be primarily responsible for overseeing case support and case manager staff to ensure adherence with job responsibilities, agency expectations, and promote a positive work environment, while effectively maintaining a client caseload.

This position is expected to function effectively with moderate supervision while following the guidelines given on procedures, along with agency, federal, and state regulatory requirements.

ESSENTIAL JOB RESPONSIBILITIES

• Supervise, manage, and train assigned case managers and support staff with direction provided by the Site or Program Supervisor;
• Work collaboratively with the Site Supervisor to conduct weekly team meetings with direct support staff to ensure adherence to the expected job responsibilities, provide feedback, lend support; consult and review case plan and direction;
• Facilitate trainings for case support and case manager staff related to case management and program services for client’s educational, therapeutic, medical, and legal needs;
• Maintain and review case notes and case documentation to ensure continuous compliance with the program in adherence to the program’s quality assurance policies and procedures and conduct quality assurance reviews of cases assigned to direct support staff;
• Maintain a caseload in compliance with contract terms and agency expectations;
• Participate on client file reviews; branch quarterly record reviews and required monitoring or audits from funders, as needed;
• Attend team, department and branch meetings as required;
• In collaboration with the Site Supervisor assess the fidelity of policy implementation of case management and case support teams on an on-going basis;
• Provide informal peer-to-peer mentorship to new case managers to include but not limited to providing encouragement, while also promoting positivity, accountability, and modeling professional demeanor;
• Facilitate employee performance evaluations, and manage time sheets and time off requests to ensure operational effectiveness;
• Screen and interview new candidates for open positions that report to this position, in partnership with Site Supervisor;
• Oversee the case support and case manager training completion compliance in accordance with Bethany Christian Services, Department of Health and Human Services (DHHS), Council of Accreditation (COA) and Office or Refugee Resettlement (ORR) and external stakeholders;
• May support with financial oversight of programs, as needed;
• Provide coverage support for case managers within the program, as needed;
• Create and implement new staff trainings for case support and case management staff in partnership with the Site, Program, State and/or Branch Directors, as needed;
• Effectively promote the Sanctuary Model of Care within case management and case support teams;
• Promote a culture that aligns with Bethany’s mission, vision and values;
• Complete other duties as assigned.

QUALIFICATIONS:

• Bachelor’s degree in Human Services, Social Work, Behavioral Sciences, Social Services or related field of study from an accredited college;
• At least three (3) years of progressive employment experience that demonstrates supervisory and case management experience;
• Bi-lingual preferred, English plus another language;
• Demonstrated ability to service a difference group of clients, to include refugees or other minority families;
• Demonstrate leadership skills in alignment with agency and program values, whiles also exhibiting a team-player attitude;
• Excellent verbal and written communication skills; including multi-cultural communication skills;
• Demonstrated clinical, crisis intervention and de-escalation skills in both client and employee interactions;
• Demonstrated ability with providing compassionate customer service;
• Ability to work independently and exercise a high level of confidentiality;
• Computer skills sufficient to perform essential functions including knowledge of Microsoft Office suite;
• Adheres to all agency and departmental safety procedures including reporting any unsafe practices, equipment, and environment, and takes an active role in correcting the unsafe practice, equipment, or environment through proper notification channels;
• Must be able to pass required medical examinations and have the physical ability to fulfill the essential job functions;
• Must be 21 years old with a valid driver’s license with at least 3 years of driving experience in the United States to operate a vehicle on behalf of Bethany. Must also pass a Motor Vehicle Records (MVR) check and maintain a reliable vehicle with proof of adequate insurance coverage;
• Pass a criminal history screen, including state and local child protection agency registries;
• Subscription to and integration of the agency Statement of Faith and Mission Statement