Bilingual Casework Support/Transportation Aide (English/Spanish)

Requisition #: req9034

Location: Pittsburgh, PA

Hours: Full-time (40 hours/week)

This position is offering a $1500 Sign-on Bonus

Bethany is changing the world through family. We began our work by serving one child more than 75 years ago. Today, Bethany is an international Christian nonprofit partnering with communities in more than 30 states and in several countries around the world. We strengthen and preserve families, support displaced people fleeing danger, and find safe, loving families for children who need them. Bethany is at the forefront of creating and implementing solutions to meet the growing needs of vulnerable children and families in the U.S. and around the world.

The UC TFC Case Aide/Transportation Specialist is primarily responsible for assisting the medical, educational, case management team with client transportation to appointments in the community when needed.

• Assist Case Managers with essential paperwork and documentation completion and gathering process for various immigration documents, and background screenings;
• Provide case management services, to include social work, counseling and treatment of clients, and coordinate community referrals;
• Assist Case Managers with youth and sponsors assessments;
• Assist Case Managers in maintaining client contact for case follow-up or intervention, as requested;
• Assist Case Managers in maintaining contact with clients and foster families during a Case Manager’s absence to ensure coverage of all program cases;
• Accompany youth to immigration hearings or procedures, as requested;
• Schedule and attend medical, dental and legal appointments, as needed;
• Collaboratively work with direct supervisor to schedule and prioritize work duties;
• Attend training as required by supervisor;
• Input case notes and documentation within the UC Portal in a timely manner based on guidelines and procedures set forth;
• Stay abreast of all agency, federal, and state regulatory requirements related to social services;
• Provide transportation to clients for but not limited to medical appointments, legal appointments, hearings, and other social agencies;
• Effectively report the behavior’s of children during transportation to foster parents and the treatment team;
• Provide assistance with intake and discharge related transportation to include travel from state-to-state for reunification with a sponsor;
• Assist the medical team with administrative task, as needed;
• Provide language interpretation to clients for appointments out in the community, when needed;
• Provide supervision of youth in the classroom, when needed;
• Ensure professional boundaries are established and maintained at all times on the job and especially when supervising youth;
• Maintain an adequate knowledge of trauma and attend continuous training in the Sanctuary Model of Care to ensure compliance with trauma-informed environment;
• Complete other duties as assigned.

Qualifications:

• Associate’s level degree in Social Work, Human Services, or related field of study from an accredited college;
• Knowledge of trauma and willing to be trained in the Sanctuary Model of Care to ensure compliance with trauma-informed environment;
• Bilingual: English and Spanish with demonstrated proficiency both verbally and written;
• Excellent verbal and written communication skills;
• Must be willing and able to provide language interpretation services;
• Exhibit an ability to apply the principles of logic and critical thinking with problem solving;
• Must have an ability to provide excellent and compassionate customer service;
• Must be reliable with time sensitive deadlines and tasks;
• Exercise a high level of confidentiality;
• Work well under pressure and adaptable to change;
• Computer and typing skills sufficient to perform essential job functions;
• Active motor vehicle license and maintain a reliable vehicle with adequate insurance coverage;
• Pass a criminal history screen, including state and local child protection agency registries;
• Subscription to and integration of the agency Statement of Faith, Mission Statement, and Diversity, Equity, and Inclusion Commitment.

We value and embrace the principles of diversity, equity, and inclusion; our culture is strengthened and our workplace is more dynamic. We are a global organization with multicultural staff, clients and stakeholders, so we strive to create a workplace that reflects the communities we serve and where everyone feels empowered to bring their full, authentic selves to work. More work remains, but we are deeply committed to honestly acknowledging and addressing the impacts of race and racism throughout the organization. This work can be uncomfortable and even painful, but we believe that the greatest challenges bear the greatest rewards.

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