Job Description
Duties and Responsibilities:
Answers, screens and processes a high volume of calls in a professional manner.
Utilizes and adheres to the phone scripts and guidelines for triaging calls. Asks appropriate questions and uses independent judgment within scope of knowledge and authority to determine the type of appointment, appropriate provider and urgency needed.
Utilizes centralized scheduling system and software applications to schedule appointments.
Verifies and updates patients' demographic information and transfers to registration for update as needed.
Obtains necessary referrals for scheduled visit and documents in system.
Document appropriate payer information, including worker's compensation and auto liability. Informs patient of necessary preparation for scheduled visit, including providing documents, films and notes from other providers, required preparation and protocol for diagnostic tests and procedures.
Coordinates and interprets multiple data sets required for efficient scheduling of office visits, diagnostic tests and procedures.
Coordinates availability of professional services for maximum cost effective utilization of staff, space, equipment and optimal timing for patients and providers.
Addresses scheduling problems and concerns with manager to resolve issues.
Records and forwards accurate messages to providers and staff.
Triages calls for urgent information or services to appropriate staff. Responds to requests for information or assistance within scope of knowledge and authority.
Requirements:
1-3 Years Experience
High school diploma
Covid card

Education: High School
Certification: Basic Life Support