Overview

Operations Strategy Manager, Operational Excellence 

Suffolk is a $5B company that leads the way in transforming the construction industry with high-performing people, innovative processes, and cutting-edge technologies that increase predictability, speed up schedules, and reduce costs. Suffolk is also transforming its identity as it grows from a construction company to an integrated end-to-end platform that improves every aspect of the real estate life cycle. We have $5 billion in annual revenue, 2,400 employees, and main offices in Boston (headquarters), New York, Miami, West Palm Beach, Tampa, Estero, Dallas, Los Angeles, San Francisco, and San Diego. We serve clients in every major industry sector, such as health care, science and technology, education, gaming, transportation and aviation, and commercial. Suffolk is privately owned and is led by founder, chairman and CEO John Fish. We’re ranked #23 on the Engineering News Record list of “Top 400 Contractors.” And we’re proud to be a certified 2022 “Great Place to Work.” For more information, visit www.suffolk.com and follow Suffolk on Facebook, Twitter, LinkedIn, YouTube, and Instagram. 

The Role 

The Operational Excellence group is looking for a Manager of Strategy and Change Management to drive Suffolk’s top operational priorities that will enable operations to scale effectively as the company pursues ambitious growth. 

This role will report to the Ops Excellence Director of Strategy and Change Management and will solve complex operational challenges through a combination of process mapping and design, financial and operational analysis, stakeholder interviews, and structured problem solving. They will manage a portfolio of operational initiatives from start to finish and ultimately be responsible for successful adoption of new practices across the organization. In addition to their portfolio of strategic initiatives, this individual will also act as a thought partner to the Director of Strategy and Change Management on aligning priorities across the Operations Excellence department.. This role requires both a strategic and do-er mindset—someone who is willing to roll up their sleeves and understand the details of a problem while bringing structured thinking to complex operational challenges. This is a highly cross-functional role that must work with business unit leaders to design solutions and with functional and operational leaders to drive implementation. Excellent project management skills, the ability to build relationships and work collaboratively across the organization are essential.

Responsibilities

Responsibilities 

• Partner with business unit leaders to define project objectives and scope, structure project workplans, and develop roadmaps including conducting and guiding analytical support, laying out goals and milestones to get there, and setting metrics to measure results 
• Gather and analyze information through multiple means (data analysis, informational interviews, reports, process mapping) to identify root cause issues and derive actionable insights on key operational issues. 
• Monitor and measure the effectiveness of change initiatives and identify areas for improvement. 
• Structure and lead cross-functional discussions to drive alignment and ensure successful initiative adoption across all levels of the org. 
• Build knowledge of Operations team requirements and workflows to develop a sense for practical solutions on job-sites. 
• Prepare and present presentations to senior leadership summarizing findings and recommended actions in a clear and concise manner.
• In collaboration with Ops Ex leadership, support department annual planning to align department goals and track progress. 
• Act as liaison between Mission Control and Strategy & Change Management department to ensure coordination across all interdependent efforts. 

Qualifications

Qualifications 

• Bachelor’s degree in Business Administration, STEM field, Construction Management or similar. 
• 2-4 years pre-MBA management consulting or program management 
• Capable of driving work independently both as a project leader and in the context of broader team projects. 
• Ability to break down and solve problems through structured thinking and quantitative analysis to develop creative solutions to analytical, organizational, and behavioral challenges. 

• Results oriented with excellent strategic thinking and problem-solving skills, with the ability to develop creative solutions to analytical, organizational, and behavioral challenges. 
• Excellent project management skills with ability to prioritize and drive multiple simultaneous projects. 
• Ability to manage and collaborate with multiple stakeholders to drive project success. 
• Ability to communicate effectively both verbally and in writing. 
• Willingness to jump into the details and nuances of a problem to chart the best path forward. 

Working Conditions

While performing the duties of this job, the employee is regularly required to sit for long periods of time; talk or hear; perform fine motor, hand and finger skills in the use of a keyboard, telephone, or writing. The employee is frequently required to stands; walk; and reach with arms and/or hands. Specific vision abilities include close vision, distance vision, depth perception and the ability to adjust focus. The employee will spend their time in an office environment with a quiet to moderate noise level. Job site walking.

EEO Statement

Suffolk provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, pregnancy or maternity, national origin, citizenship, genetic information, disability, protected veteran, gender identity, age or any other status protected by law. This policy applies to recruiting, hiring, transfers, promotions, terminations, compensation, benefits, and all other terms and conditions of employment. Suffolk will not tolerate any unlawful discrimination toward, or harassment of, applicants or employees by anyone at Suffolk, or anyone working on behalf of Suffolk.