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When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives.
Job Type : Regular
Regular
Scheduled Hours : Work Shift :
Work Shift :
Coordinates check in and complex scheduling for multiple service areas.
Job Description :
Essential Responsibilities :
Performs check in, registration and verification of demographic and fiscal information according to medical center policies and procedures utilizing hospital computer systems.
Confirms prior authorizations, referrals for specialty service and pre-certifications for patient's insurance and managed care plan.
Collects required co-payments for multiple practices. Directs patients to service areas.
Coordinates and schedules multiple appointments for follow-up and ancillary services. Maintains current knowledge base of referral and authorization plan rules and process related policies for multiple insurance and managed care payers.
Maintains current knowledge base of referral, level of care and number of visits being authorized.
Gathers complete and accurate information from patients / callers, prioritizing and facilitating communication of information to providers.
Prepares schedules, medical records and other documents in accordance with quality standards. Maintains patient confidentiality at all times, whether by phone, in discussion with providers or in distribution of patient information by email, fax, etc.
Assists patients, other employees and the general public in a courteous, helpful manner by phone and in person. Provides accurate information, directions and / or guidance and follows up promptly to ensure that needs have been met.
Explains, as needed, to patients the waiver process and obtains patient signature and attaches waiver to visit ticket.
Assembles medical records according to regulatory standards as defined by the medical center, The Joint Commission (TJC) and other regulatory agencies.
Ensures patient records and relevant documents filed in the record have accurate patient identification. Maintains current knowledge base of referral, level of care and number of visits being authorized.
Required Qualifications :
Competencies :
Written Communications : Ability to read, and write in English in order to understand basic safety instructions and take direction from supervisors;
communicate effectively with patients, families and other medical center staff; and respond to basic questions.
Ability to remain calm in stressful situations.
Physical Nature of the Job :
Sedentary work : Exerting up to 10 pounds of force occasionally in carrying, lifting, pushing, pulling objects. Sitting most of the time, with walking and standing required only occasionally
FLSA Status : Non-Exempt
Non-Exempt
As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities.
Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) and COVID-19 as a condition of employment.
about this requirement.
More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives.
Your skill and compassion can make us even stronger.
Equal Opportunity Employer / Veterans / Disabled
Last updated : 2024-04-27
Full Time
Hospital
$43k-53k (estimate)
04/29/2024
05/12/2024
bidmc.org
KENMORE, MA
7,500 - 15,000
2019
GERALD SMETANA
$1B - $3B
Hospital