Role Overview

To be intentional at delivering a world class customer service experience to all homeowners by providing and performing quality warranty work and service that generates referrals.

Core Functions

• Responsible for scheduling all warranty technician proactive and reactive appointments.
• Provide as needed support to warranty technicians so they can provide world class customer service.
• Responsible for completion of all warranty work performed in the homes that are assigned to you.
• Answer incoming warranty calls with professionalism and proper documentation, as well as all proactive calls.
• Inspect all work for quality and completion within tolerances, while making sure homeowners are delighted.
• Responsible for ordering necessary supplies and deliveries in a timely manner when needed.
• Use the company systems and technologies provided to maintain your work order schedule and trade partner schedule.
• Ensure trade pricing is agreed upon before work begins, while overseeing their work.
• Ability to solve problems and direct trades to perform the work needed.
• Know and adhere to all standards set forth in Betenbough warranties as well 2-10 guidelines.

Preferred Qualifications

• Bilingual: English and Spanish language skills preferred.

Work Environment and Physical Requirements

• Field environment
• Vision for near, mid-range and far as well as hearing for low, medium, and high pitch.
• Requires physical ability for standing, sitting, crouching, kneeling, frequent walking, reaching above head and below waist.
• Frequent walking on uneven surfaces (dirt, concrete, rock, etc.).
• Ability to navigate hazardous conditions such as frequent moving vehicles, construction equipment, and various construction materials.
• Must have a current and valid driver’s license and must be able to be insured by company fleet insurance.
• Ability to lift 20 - 75 pounds.

Hours and Schedule

• 45 - 50 hours per week (7am-5pm, M-F).
• On-call rotation for some nights and weekends.
• Minimal travel required for company events and inter-region collaboration.

Benefits

• Comprehensive Employee Benefit Package
• Employer-Paid Life, AD&D, LTD Insurance
• Enrolled into ESOP (Retirement Benefits)
• Paid Time Off Policy
• Company-Issued Cell Phone
• Company Training Opportunities
• Company-Sponsored Vision Trips
• Company-Provided Fleet Vehicle