JOB DESCRIPTION

Functional Title: PATIENT CARE REPRESENTATIVE

Under the supervision of the Patient Care Representative Supervisor, the Patient Care
Representative will be responsible for the following:

PRINCIPAL DUTIES AND RESPONSIBILITIES:

• Verify patient Insurance;
• Schedule patient appointments;
• Confirm appointments by phone;
• Distribute patient satisfaction surveys as directed;
• Arrange patient transportation as necessary;
• Inform Nursing staff of WALKINS (Triage);
• To provide administrative support duties for patient care e.g. abnormal letters, no-show letters where applicable;
• To provide translation during patient visits;
• To make referral appointments to specialties as requested;
• Register patients for all specialty appointments;
• Handle miscellaneous patient information (lab check in, general information, forms, questions etc);
• Distribute patient metro cards as needed;
• Back –up for new patient registration;
• Other responsibilities are needed

KNOWLEDGE, EDUCATION, SKILLS AND ABILITIES REQUIRED:

• High School Diploma or equivalent;
• Medical Assistant and or Medical Reception Certification preferred;
• Courses in Customer Relations, clerical skills, and telecommunications skills preferred;
• Excellent communication skills in dealing with people and practiced clear legible handwriting;
• Basic Computer Skills demonstrating specifically basic skills in word, excel, inter office email systems;
• Worked in a customer service environment having person-to-person contact and performing clerical and phone communications;

WORKING CONDITIONS/PHYSICAL EFFORTS REQUIRED:

Travel: Position requires travel to Betances Health Center network of facilities as needed
Salary Range: Competitive according to industry standards.
Work Hours: Flexible beyond a 40 hour work week and may include working on Saturday hours of operation.

Work includes prolonged sitting, as well as moderate lifting, carrying, reaching, stooping, pulling and pushing activities, manual dexterity, clear speech, and visual hearing acuity.

Job Type: Full-time

Pay: $18.50 - $19.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Work setting:

• Call center
• Clinic
• In-person
• Office

Application Question(s):

• What is your current salary expectation?

Education:

• High school or equivalent (Preferred)

Language:

• Spanish (Required)

Work Location: In person