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We are looking for Hotel Front Desk Agent to serve as our guests’ first point of contact and manage all aspects of their accommodation. Hotel Front Desk Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer service and work experience in the hotel industry, we’d like to meet you. Ultimately, you will help create a pleasant and memorable stay for our guests.
Best Western Plus Flagler
200 Flagler Plaza Drive
Palm Coast FL 32137
PH 386-832-8323 Schedule your interview with Jason at the hotel!
JOB AVAILABLE HOURS 3pm-11pm Evening Shift and 11pm-7am Overnight Shift.
Full and Part time hours are both available.
Responsibilities
Responsibilities:
- Greet and welcome guests in a friendly and professional manner
- Provide excellent customer service to guests, addressing their inquiries and resolving any issues or complaints
- Check-in and check-out guests, ensuring accuracy of information and payment processing
- Handle phone calls and reservations, utilizing proper phone etiquette and knowledge of phone systems
- Assist with guest requests such as booking transportation, providing recommendations for local attractions, etc.
- Maintain a clean and organized front desk area
- Collaborate with other hotel departments to ensure smooth operations
Skills:
- Strong customer service skills with a friendly and approachable demeanor
- Excellent communication skills, both verbal and written
- Bilingual or multilingual abilities are a plus
- Proficient in using computer systems for check-ins, reservations, and other front desk tasks
- Ability to handle cash transactions accurately
- Detail-oriented with good organizational skills
- Ability to work well under pressure and handle difficult situations calmly
Note: Previous experience in hospitality or hotel front desk operations is preferred but not required. Training will be provided.
Responsibilities:
- Greet and welcome guests in a friendly and professional manner
- Check guests in and out of the hotel, ensuring accurate and efficient processing
- Provide information about hotel amenities, services, and local attractions
- Handle guest inquiries, requests, and complaints promptly and courteously
- Maintain a clean and organized front desk area
- Assist with reservations and room assignments
- Process payments and maintain accurate records
- Collaborate with other hotel departments to ensure guest satisfaction
- Perform night audit duties as needed
Qualifications:
- Previous experience in a hotel or guest services role preferred
- Excellent customer service and communication skills
- Bilingual or multilingual skills are a plus
- Strong problem-solving abilities and attention to detail
- Knowledge of phone systems and basic computer skills
- Ability to handle cash transactions accurately
- Flexibility to work various shifts, including nights, weekends, and holidays
About Us:
We are a well-established hotel seeking a Front Desk Agent to join our team. As a Front Desk Agent, you will play a crucial role in providing exceptional customer service to our guests. We offer a positive work environment, competitive pay, and opportunities for growth within the hospitality industry.
To Apply:
Please submit your resume highlighting your relevant experience in hotel management or hospitality management. We look forward to reviewing your application!
Job Types: Full-time, Part-time
Pay: $12.00 - $14.00 per hour
Expected hours: 8 – 40 per week
Benefits:
Schedule:
Work setting:
Ability to Relocate:
Work Location: In person
Part Time | Full Time
Accommodations
$25k-33k (estimate)
10/20/2023
05/13/2024
bestwesternames.com
AMES, IA
<25
2012
RICHARD H SEVDE
<$5M
Accommodations
The job skills required for Front Desk Agent include Customer Service, Housekeeping, Credit Card, Transportation, Communication Skills, Payment Method, etc. Having related job skills and expertise will give you an advantage when applying to be a Front Desk Agent. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Front Desk Agent. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Front Desk Agent positions, which can be used as a reference in future career path planning. As a Front Desk Agent, it can be promoted into senior positions as a Front Desk Clerk, Sr. that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Front Desk Agent. You can explore the career advancement for a Front Desk Agent below and select your interested title to get hiring information.
If you are interested in becoming a Front Desk Agent, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Front Desk Agent for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Front Desk Agent job description and responsibilities
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Front Desk Agent jobs
Check for sold-out dates before promising availability.
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Make checklists and to-do lists.
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Finally, Add A Summary Or Objective Statement.
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