ESSENTIAL FUNCTIONS

• Handle guest registration and room assignments, accommodating special requests whenever possible.
• Successfully account for and balance the hotel financials on the overnight shift each day.
• Pre-register, block reservations and take same day reservations and when necessary future reservations following hotel rate structures, discounts, and sell strategies.
• Handle guest check-ins/check-outs in accordance with hotel credit/cash handling policies in an efficient and friendly manner.
• Resolve customer complaints; assist customers in all inquiries in connection with hotel services, in-house events, directions, local attractions, check cashing, safety boxes, etc.
• Cancel room reservations according to procedures.
• Walk customers in a professional and courteous manner according to procedures if full house or extenuating circumstance.
• Show guests to room assisting them with their luggage.
• Explain all hotel facilities, their location in the hotel, hours of operation, answer all questions about these facilities and other hotel questions.
• Check luggage for hotel guests both for day and overnight.

NON-ESSENTIAL FUNCTIONS

• Inventory guest room keys according to policy and request re-keying as necessary.
• Assist with responsibilities and duties in the absence or heavy volume in the areas of Bell Person, PBX Operator, and Reservationist.
• Verify registration cards against computer to ensure accuracy of name, type of payment, rate, market segment.

Job Type: Part-time

Pay: From $17.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Evening shift
• Holidays
• Night shift
• Overnight shift
• Weekends as needed

Work setting:

• In-person

Experience:

• Hotel experience: 1 year (Preferred)

Work Location: In person