Guest Service/Front Desk

The Best Western Plus in Grand Rapids MN is looking for people who are genuine, friendly, thoughtful and resourceful. Employees who will go the extra mile to give our guests a great experience. At the Best Western Plus Grand Rapids, MN we look to provide a fun work atmosphere while providing above average service for our guests.

Job description

We are looking for a Hotel Front Desk Agent to serve as our guests’ first point of contact and manage all aspects of their accommodation. Hotel Front Desk Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer service and work experience in the hotel industry, we’d like to meet you. Ultimately, you will help create a pleasant and memorable stay for our guests.

Responsibilities

• Perform all check-in and check-out tasks
• Manage online and phone reservations
• Inform customers about payment methods and verify their credit card data
• Register guests collecting necessary information (like contact details and exact dates of their stay)
• Welcome guests upon their arrival and assign rooms
• Provide information about our hotel, available rooms, rates and amenities
• Respond to clients’ complaints in a timely and professional manner
• Communicate with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs
• Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
• Maintain updated records of bookings and payments

Skills

• Work experience as a Hotel Front Desk Agent, Receptionist or similar role a plus
• Experience with hotel reservations software, a plus
• Understanding of how travel planning websites operate, like Booking and TripAdvisor
• Customer service attitude
• Excellent communication and organizational skills

Candidate must be extremely reliable and customer service oriented.

Paid Training will be provided.

Send your resume today.

Weekend shifts will be required.

The right candidate will have:

• Commitment to excellence

• Attention to detail

• Positive attitude

Will train the right person.

Job Type: Part-time

Pay: $14.75 - $15.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off

Schedule:

• 8 hour shift
• Weekends only

Work setting:

• In-person

Work Location: In person