Position: Operations Supervisor, Travel Paramedic

Classification: Full-time, exempt

Reports to: General Manager, Travel Paramedic Department

Location: Bozeman, MT, Greater Kansas City, MO or Remote

Salary Range: 65,000 - 75,000 Base DOE plus 20-30% total variable compensation

Are you a natural leader? Do you have organization and communications skills required to manage dozens of teams across the country? Are you looking to take the next step in your EMS career from the ambulance to a more stable, administrative role? Do you have experience in leading teams and managing logistics from afar? Best Practice Medicine is seeking a highly experienced, organized Operations Supervisor for our rapidly-growing Travel Paramedic Team.

About you and the role

As a leader you recognize and reward your most valuable asset: your people. In this role you will be required to build, motivate and manage high performance teams across the country, as well as interface with senior management. In the role of Operations Supervisor, you will need to be a master organizer and team player. One who has the ability to work both autonomously and with your teams. As a leader, you remain cool under pressure and jump at opportunities. You will be required to meet tight deadlines and high demands. You face everything with a can-do fighting spirit.

What you will do

Lead, Manage, and hold Accountable (LMA)

• 5 Principles of Leadership
• 5 Principles of Management
• LMA for deployed/assigned clinicians, points of contact and site team leads.

New contract support and stewardship

• Travel to new and existing contract locations as needed to provide on-site leadership and management and to provide first out response when necessary

Program Administration

• Responsible for overseeing all aspects of the travel paramedic medical staffing team, including logistics, scheduling, onboarding, time management, and payroll.

• Oversee all team schedules and placements for any deployed clinician

• Track all deployed resources, employee time tracking, expenses, reimbursements, hotels, flights, mileage, shift tickets, etc.

Account Management

• Function as the primary point of contact for client’s operations leaders to consistently maintain required levels of staffing and positive client relations.

Top Candidates

• 5 years working full time in EMS system as a Paramedic (preferred) or EMT
• 2 years in an incident command, operations supervisor, or similar management position
• 2 years experience in healthcare or administration or similar
• Bachelor’s Degree in EMS, EMS Management, or Healthcare Administration
• Professional demeanor with impeccable communication and team building skills

Minimum Qualifications

• 3 years working full time in EMS system
• 1 year in an incident command, operations supervisor, or similar management position
• Current and active NREMT certification and valid state EMS license (Paramedic preferred) in good standing
• Current BLS, ACLS, PALS, and PHTLS certification

Full-Time Employee Benefits

• Medical insurance paid by BPM
• Dental and vision insurance are available
• Unlimited paid time off
• Paid Federal Holidays
• Retirement fund match
• Cell phone stipend

Base plus variable pay structure

At Best Practice Medicine, we believe that when we win, we win as a team, and when we lose, we lose as a team. What this means as an Operations Supervisor is that your compensation structure is founded on three simple pillars:

Right Person in the Right Seat = Base Compensation. This is about your alignment with our core values (the right person) and how you demonstrate that you get your role, want your position, and can do your job (right seat). This determines base compensation. You must consistently demonstrate you are the right person and in the right seat.

Company variables - We’ve got a plan. We know where we want to be in 10 years, this year, and the next 90 days. We believe in paying people primarily based on their ability to perform the work necessary to achieve our goals. As Operations Supervisor, you exercise direct control into achieving these goals. Half of your possible variable pay is based on the company reaching at least 80% of the quarterly company goals.

Department variables - You have an essential seat at the company leadership table and are expected to assist in setting the path to achieve our hopes and dreams. This means that half of your possible variable pay depends on you and the collective ability of the Travel Paramedic team to execute departmental goals which are related to the company vision.

Affect the care of Millions

Experiential Education

Where we; Prepare teams for high-consequence patient encounters

Travel Paramedic Staffing

Where we; Recruit, educate, and place high-value, low-friction travel Paramedics temporarily to EMS, Fire, Air Medical, Hospital, and other healthcare settings filling essential roles.

Disaster Response

Where we; Generate EMS-based resources on ultra short timelines in response to large-scale disasters and emergencies nationwide.

Purpose

Help clinicians make decisions that improve and save lives.

Where we are going

We have a plan. By the year 2032:

• We will affect the care of 40 million patients a year
• We will reduce preventable medical error by 75%, as measured by the IOM
• We will supply travel paramedics in every state and five other countries
• We will be ranked number one business to work for in America by Forbes
• We will generate annual revenue of 1 Billion

Our Core Values

Best Practice Medicine hires fires, rewards, disciplines, and promotes our core values. They are what we practice every day. You, at your core, will resonate with these values and display them as a team member from your very first day!

Optimism

The science of positivity is irrefutable. We cultivate and are responsible for positive energy and attitudes with fun, never take ourselves too seriously, and we notice the good, especially when it’s scarce.

Learner and Learning First

We are relentlessly putting the act of learning first for ourselves, our team, and our clients and their learners.

Can-Do Fighting Spirit

We specialize in the challenging, the difficult, and the impossible. We are problem solvers, trailblazers, inventors, innovators, and envelope pushers. Our constant curiosity pushes us to ask questions and keep going until the job is done.

Radical Support

We believe the purest form of compassion and kindness is support. We are more than helpful—we are radically supportive. When we recognize a member of our team that our learners and clients need help, we rush to their sides and do not leave until the work is done. We sacrifice for others.

Fanatical Attention to Detail

We make the complex simple by focusing on thoroughness, consistency, and the little things.