Direct Client Service

• Collects, assesses, and analyzes patient information to develop diagnostic assessments, treatment plans and recommendations. 
• Monitors and triages patients receiving psychiatric services and utilizes available scales, tools and measurements as applicable.
• Establishes and maintains strong patient relationships and provides support to parents, guardians and others as necessary and/or required.
• Educates and coaches patients, parents/ guardians, agency staff, and other stakeholders regarding health and wellness as well as symptoms and medications, as appropriate.
• Ensures integration of behavioral and physical health care as appropriate. 
• Manages and navigates the health care delivery system to ensure patients receive the appropriate type and level of services.
• Recognizes, acknowledges, respects and evaluates the impact of cultural competence and other factors in the care of the patient.
• Ensures the efficient and effective flow of patients to meet their needs while meeting utilization and documentation standards.
• Utilizes the agency’s electronic medical record as the key source of client data and client record keeping.

Quality Assurance and Effectiveness

• Maintains compliance with program and departmental quality metrics and ensures efficient, effective and safe care is provided to each patient. 
• Complies with performance standards set by the Medical Director, Practice Manager and agency.
• Monitors, assesses, reviews and evaluates personal performance based on established standards, audits and customer feedback.

• Complies with department and industry best practice protocols, ensuring a consistent level of quality of care. 

• Monitors and triages patients receiving psychotropic medications for effectiveness and side effects through assessment and education.

• Contributes to continuous quality improvement activities, collects and reports data to systematically evaluate coordination of care, symptom management and individual as well as population level outcomes.

Internal and External Collaboration

• Consults and collaborates internally with peers, other physicians/clinicians, therapists, and other program staff involved in the treatment, care and scheduling of patients.
• Consults and collaborates externally with parents, caregivers, community health care providers and related others to adequately meet the health care needs of patients assigned.
• Provides consultation, collaboration and as needed training of staff, key stakeholders and other interested parties.

Fiscal Responsibility

• Ensures the delivery of medically necessary services consistent with payer standards and utilizing correct billing codes.
• Complies with provider productivity and documentation requirements including content and time of completion.
• Works closely with Practice Manager to monitor no shows, cancellations, productivity and other measures to maintain financial viability.

Administration

• Obtains all consents necessary for treatment including medication management and administration.
• Provides information and education to the patient and parent/guardian where applicable regarding risks, benefits, and side effects of medications prescribed. 
• Completes and maintains all required paperwork and collaborative documentation for medical management services in electronic medical records system in a timely manner. 

• Performs other duties as assigned or delegated