Description

Constantly ensures the safety, security and well-being of each pet. Handles pets at
all times with skill and care. Follows all procedures in the Safe Handling program
Consults with customer and complies with all requests to ensure customer
satisfaction. Always interacts with customers in a warm, friendly and professional manner.
Maintains all records, Daysheets, Worksheets, Pet Reports etc in a neat orderly
manner
Practices timeliness -starts shift on time, and finishes pets before promised time.
Conscientiously performs all aspects of the grooming service to Best Friends
expectations of quality.
Using established procedures grooms all pets according to customer request.
Works in an organized and hygienic manner. Keeps work area free of hair and clutter
and sanitizes tools and compartments between pets.
Understands the purpose of products and uses them appropriately, follows label
directions. Assists Manager maintain inventory by reporting stock levels.
Treats equipment and tools with care and helps with simple maintenance. Reports
mechanical failures to manager, in writing. Follows up.
Interacts with Manager and center staffing in such a manner as to make sure the
salon runs smoothly and meets the highest expectations of service and product quality.
Interacts well with fellow employees and follows all Managers directives.
Always endeavors to maintain a high level of productivity as is possible with safety
& quality. Helps meet demand by accepting additional grooms when possible.
When qualified, mentors, guides, trains and coaches new and less experienced
Associates, if requested. Helps expand the grooming service by willingly participating in Buddy
Training.
Takes every opportunity to suggest beneficial add-on services and retail.
Takes every opportunity to increase the grooming by attracting new customers and
encouraging referrals by existing customers. Uses the street marketing tools provided.
Performs other duties as assigned

Qualifications

Personal and Physical:
Must be able to work evenings, weekends and holidays
Must be able to frequently lift 40 pounds
Must be able to be on feet eight hours per day
Must be able to stand, walk, and climb stairs frequently.
Must be able to handle dogs on leashes.
Must be able to handle dogs on leashes
Must be able to work in an environment with exposure to disinfectant /
sanitationchemicals, animal dander and excretions.
Must have excellent interpersonal skills.
Must have strong communication skills.
Must possess a love of animals and patience when handling pets.
Displays a professional manner at all times.

Education:
High School graduate or Equivalent

Experience: Preferred, not essential