Key Responsibilities

• Helps drive a positive customer experience by building relationships, exhibiting empathy, and providing solutions to their needs.
• Processes sales transactions including online and in-person orders while handing off customers to General Advisors for returns and exchanges.
• Achieves team and individual goals while enabling an excellent customer shopping experience.
• Applies a high level of product knowledge and expertise through ongoing learning and certifications to enable an excellent customer shopping experience.
• Engages with customers for consultations whether it be in-store, over the phone, or chat options online.
• Generates future opportunities by discovering the deeper needs of our customers to build lasting relationships.
• Embraces our learning culture to continuously improve existing skills while acquiring new ones in support of our customer obsession and advancing their contribution.
• Maintains assigned department’s merchandising and readiness to serve customers.
• Provides feedback on products and customer engagement with vendor partners, representatives, and market teams.
• Acts as trusted subject matter expert, brand advocate, and product champion for specified vendor product assortment.
• Coaches and trains coworkers on new vendor technology and services.
• Utilizes vendor-provided devices and accommodations to improve product knowledge and understanding.

Basic Qualifications

• Ability to work successfully as part of a team

Last updated : 2024-05-21